Technical Product Manager

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving . Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

As a Technical Product Manager , you’ll play a key role in shaping innovative B2B software solutions that drive business growth, scale, and efficiency. You’ll act as the vital bridge between customers, engineering, and design—translating needs into actionable plans, championing the product vision, and ensuring smooth, rapid delivery of impactful features.

Key Responsibilities:

• Product Ownership & Strategy
• Own the product roadmap and prioritize features aligned with business goals and customer needs.
• Partner with Engineering (CA3) and Design to continuously discover, define, and deliver high-impact solutions.
• Maintain a healthy product backlog with clear user stories and acceptance criteria.
• Customer & Stakeholder Engagement
• Deeply understand customer pain points and gather feedback to shape product direction.
• Act as the subject matter expert for internal teams and external customers.
• Collaborate with Product Marketing on go-to-market strategies and product launches.
• Delivery & Execution
• Ensure timely and high-quality feature delivery in 2-week sprint cycles.
• Monitor product adoption and performance to refine the roadmap and improve outcomes.
• Reduce reliance on Tech Leads by taking ownership of requirement documentation.

Qualifications:

• Bachelor's in Computer Science or related field (or equivalent experience)
• 5+ years in product management, technical program management, or software development
• Hands-on experience with B2B products, digital platforms (web/mobile), and customer engagement
• Familiarity with programming languages like Java, Python, SQL, Go, or C++ is a plus

Success Metrics:

• 90%+ on-time, in-scope delivery rate
• 2-month rolling roadmap consistently maintained and communicated
• 90% sprint release success rate
• Measurable business viability and adoption of assigned products
• Reduced backlog creation burden on Tech Leads by 80%

What You Bring:

• Strong product intuition and a user-first mindset
• Exceptional collaboration and stakeholder management skills
• Proven ability to drive results in a cross-functional, fast-paced environment
• Clear, adaptable communication across technical and business teams
• Solid understanding of the software development lifecycle and risk management

$100,000 - $130,000 a year

The annual base salary range for this position is based on the candidate’s experience, qualifications, and skill set. The position is also eligible for an annual discretionary bonus. In addition, Coates Group, offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) plan with employer match; short- and long-term disability coverage; life and AD&D insurance; health savings accounts (HSAs); and flexible spending accounts (FSAs).

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as .

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

- Coates does not operate or communicate through any domain resembling "@ coatesgroupcareer.com "

- We do not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website or directly through our LinkedIn profile: Coates Group

- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at] hire.lever [dot]co

If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.