Invoice to Cash Business Partner

**What We'll Bring:**At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. The GFSS Regional Business Partner acts as the primary liaison (Single Point of Contact or SPOC) between the regional business units and the global Invoice-to-Cash (I2C) operations. This role ensures seamless communication, process alignment, and issue resolution while supporting the regional implementation of standardized I2C processes. The Regional Business Partner is responsible for understanding the unique needs of the business within the region, addressing escalations, and collaborating with the Operations teams to drive process efficiency and stakeholder satisfaction. This role supports key decision making by providing insights, guidance and leadership while collaborating with Key leaders in the organization.**What You'll Bring:*** 8–10 years of experience in finance operations, shared services, or a related role, with a focus on Invoice-to-Cash processes.* Proven experience in stakeholder management and handling regional process variations.* Strong understanding of I2C processes, including Billing, Cash Application, and Collections.* Excellent communication, collaboration, and stakeholder management skills.* Analytical mindset with experience in using metrics and dashboards to drive decisions.* Problem-solving and escalation management skills with a focus on customer satisfaction.* Familiarity with ERP systems (e.g., PeopleSoft, Salesforce) and I2C tools (e.g., High Radius).* Ability to manage competing priorities in a dynamic, fast-paced environment.* Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (Master’s degree preferred).**Preferred**:* Experience in a global shared services environment.* Knowledge of regional requirements and cultural nuances.**Key Performance Indicators (KPIs)*** Regional AR overdue percentages, DSO, Adjustments and write-offs.* Timely resolution of escalations and disputes.* Regional adherence to global I2C processes and compliance standards.* Successful implementation of transformation initiatives in the region.**Impact You'll Make:**1. **Stakeholder Management*** Serve as the primary contact for the region on all I2C-related matters, including Billing, Cash Application, and Collections.* Partner with regional sales, finance, and operations teams to ensure alignment of I2C processes with business objectives.* Manage and address escalations from business units and customers, ensuring timely and satisfactory resolutions.* Delivers monthly reports to leadership teams and positively impacts Metrics, KPI Outcomes2. **Regional Process Support*** Ensure global processes are implemented effectively within the region while accommodating local regulatory and cultural requirements.* Provide insights on regional nuances, customer preferences, and compliance needs to the Operations team3. **Performance Monitoring and Reporting*** Monitor regional I2C performance metrics (e.g., Billing completeness, efficiency and accuracy, AR aging, Days Sales Outstanding, unapplied cash, collection efficiency) and identify areas for improvement for Global Process Leader.* Share periodic reports and updates (including Monthly Reviews) with both regional stakeholders and Global Process Leader.4. **Collaboration with Functional Operations Teams*** Work closely with onshore functional team leaders (Billing, Cash Application, Collections) to address process inefficiencies and regional challenges.* Collaborate with the Global Process Leader to implement process improvements, automation, and new tools within the region.5. **Escalation and Issue Resolution*** Act as the escalation point for unresolved regional process or system issues, working with functional teams to deliver solutions.* Lead discussions with customers, sales, and finance teams on disputes, payment delays, or complex account reconciliations.6. **Governance and Compliance*** Ensure adherence to global policies, internal controls, and regulatory requirements for I2C processes within the region.* Support audits and compliance checks by providing required documentation and information.7. **Training and Change Management*** Facilitate training sessions for GCC teams on I2C regional processes, policies, and tools.* Review and approve SOPs related to regional process variations.* Act as a change champion for regional process improvements and transformation initiatives.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.**Benefits:**TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].## **Pay Scale Information** **:**The U.S. base salary range for this position is $126,700.00 - $190,000.00 annually. \*The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as #J-18808-Ljbffr