Membership Center Representative

Job Title: Membership Center Representative

Location: Rosemont, IL

Industry: Association

Pay: $25 – $27 / Hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring a Membership Center Representative for our client, a professional association located in the Rosemont area. This opportunity supports a member-focused organization and offers a collaborative team environment. The role is ideal for someone who enjoys providing service-based customer support and a passion for assisting members, can keep up with a high volume of outreach, inquiries and technical needs.

Job Description:

The Membership Center Representative serves as a key point of contact for members and customers, handling inquiries via phone and email. This position supports membership services, registrations, subscriptions, and basic technical troubleshooting while ensuring a positive member experience. The role is contract-based through March and requires strong customer service and system navigation skills. MS Dynamics CRM experience is highly preferred!

Key Responsibilities:

• Respond to incoming phone calls and emails from members, customers, and internal teams
• Assist with membership inquiries, registrations, subscriptions, dues, and refund requests
• Process payments and coordinate with internal finance teams as needed
• Provide Tier I technical support, including password resets, login assistance, and basic troubleshooting
• Support users with online resources, mobile applications, and virtual event access
• Maintain accurate and up-to-date member and customer records within CRM and ticketing systems
• Document inquiries, issues, and resolutions clearly and thoroughly
• Participate in outbound outreach or engagement campaigns as needed
• Assist with events, meetings, and promotional activities when required
• Collaborate with internal departments on projects during slower service periods

Qualifications:

• Minimum of 3 years of customer service experience (association or membership-based experience preferred)
• Experience supporting customers via phone and email in a service-focused environment
• Small, close-knit team environment; ability to collaborate in a fast paced environment
• Proficiency in Microsoft Office and Microsoft Dynamics preferred or Salesforce
• Comfortable providing basic technical support to end users
• Strong communication, organization, and problem-solving skills

Additional Details:

• Contract position through March
• Schedule: 37.5 hours per week, three days remote after training
• Start week of 1/12/26
• Business casual dress code

Perks:

• Competitive hourly pay
• Benefits eligibility through Addison Group
• Opportunity to support a mission-driven organization
• Collaborative and supportive team environment

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

#Admin2