Continuous Improvement Specialist (Carol Stream)

Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.

At Shipfusion, we pride ourselves on our commitment to entrepreneurship and innovation. We always seek individuals who share these values and want to further their careers in a unique and rapidly growing organization! 

The Opportunity

We are seeking a Continuous Improvement Specialist to join our growing Product team! Reporting to the VP, Product, you will act as the onsite connector between Product and Operations, ensuring warehouse systems and processes are used as designed and consistently applied across locations. The role supports system discipline, structured audits, and clear reporting, helping both teams stay aligned on how the WMS is built, how it's used, and how performance is measured.

In this role you will...

• Observe and validate proper use of the WMS and related tools across warehouse functions.
• Identify deviations from SOPs and partner with Operations to confirm corrective actions.
• Support consistent process execution through documentation and structured feedback.
• Serve as the first triage point for warehouse user support tickets related to WMS and tools.
• Diagnose issues using internal utilities and reporting; resolve directly when feasible.
• Prepare complete, well-documented escalations for Development Support.
• Surface recurring issue patterns that indicate training gaps, process issues, or product defects.
• Use advanced tools and analytics to guide Operations on slotting, system usage, and workflow optimization.
• Provide insights that improve associate productivity, client throughput, and warehouse efficiency.
• Enable Operations to make informed, data-driven decisions using product tools and reporting.
• Co-develop audit frameworks and logs measuring adherence to key system and process standards.
• Maintain centralized compliance dashboards and trackers used by leadership.
• Ensure audit results reflect operational reality and drive improvement rather than blame.
• Collect feedback from associates and managers on system usability and process pain points.
• Translate insights into clear, actionable recommendations for Product.
• Verify that new features or process changes are adopted and functioning as intended.
• Consolidate observations into concise scorecards and reports for Product and Operations leadership.
• Identify trends or systemic issues requiring product or process changes.
• Present findings in governance meetings and track progress to closure.
• Conduct hands-on user research on the warehouse floor to understand how associates interact with WMS tools, scanning workflows, and system interfaces.
• Observe usability friction points and gather qualitative insights to inform product design and improve user experience.
• Benchmark tools, workflows, and capabilities against industry practices and competitor solutions.
• Provide synthesized findings that influence product roadmap decisions and ensure Shipfusion's tools remain competitive, intuitive, and operator-friendly.

What you'll bring to the team (Required Skills):

• 3–4 years of relevant experience in logistics, operations, or a related field.
• Strong understanding of fulfillment operations; WMS experience required.
• Skilled in process observation, documentation, and audit facilitation.
• Analytical thinker comfortable with data and diagnostic tools.
• Strong communicator able to collaborate effectively across Product and Operations.
• Background in logistics, process improvement, or product preferred.

Attractive Salary and Lucrative Compensation Plan:  Earn what you deserve with our competitive and rewarding salary package.

Comprehensive Health and Dental Coverage:  Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.

Generous Vacation Time:  Recharge and explore with 15 days of paid vacation and 5 paid wellness days.

Vibrant Company Social Events:  Connect and celebrate with exciting social events that bring our team together.

Hybrid Work Opportunities:  Enjoy the flexibility and convenience of working from the comfort of your home.

Exclusive Employee Discounts:  Enjoy special savings with our employee discount program on your favorite products.

Employee Assistance Program (EAP):  Access to comprehensive support services that promote employee well-being and work-life balance.

Calm App Subscription:  Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.

Positive Company Culture:  Join a workplace known for its supportive, inclusive, and dynamic culture.

High Employee Retention Rates:  Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.