Account Receivables & Collections Specialist

Full-time

Description

Proman Staffing is a member of the Proman global family of companies, and a leading provider of temporary staffing throughout the Southeast, Central South, Midwest, and Eastern United States. Proman Staffing has created a strong reputation providing industrial staffing services for a wide variety of businesses. Our success is our ability to incorporate top performance teams at our locations with a focus on the industrial sector of the market. We are a global company proud of our family culture of working as one team for our customer’s advantage.

As an Account Receivables & Collections Specialist you are responsible for managing and collecting outstanding accounts receivable, minimizing delinquency, and working closely with clients to resolve payment issues. You should be a skilled researcher and possess strong communication and computer skills. To succeed as a Collections Specialist, you must be comfortable interacting with customers, by phone and email communication, daily regarding open invoices, payments, and other discrepancies.

Compensation is ranges for $50,000 - $60,000 yearly.

We offer a comprehensive benefits package, including Medical, Dental, Vision, Life Insurance/AD&D, Short- and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program, Legal, Identity, and Fraud Protection, Pet Insurance, Tuition Reimbursement, as well as a 401(k) plan to support your financial future. Join our team and enjoy both competitive pay and benefits!

Responsibilities

• Monitor accounts to identify overdue payments.

• Manage incoming client inquiries, researching and reconciling against timesheets where appropriate.

• Provide backup and documentation to client to resolve billing issues.

• Report on collection activity and accounts status.

• Work to reduce accounts delinquency and improve DSO.

• Ability to conduct “root cause” analysis as a result of trends within the key performance indicators.

• Demonstrates a positive and professional demeanor in all interactions with clients.

• Manage collections including weekly DSO meeting preparation.

• Assist with posting cash receipts and reconciling cash payments in Edge and Business Central billing system.

• Resolve payment discrepancies and follow-up with customers.

• Support annual external audit by compiling revenue and accounts receivable audit requests.

• Assist branches with EDGE invoicing setup to ensure clients invoicing needs are met.

• Access Vendor Management Systems (VMS) and communicate with inhouse team.

• Utilize tools to intercept invoices before automatically emailing to client. The goal is to manually resolve invoicing issues before the invoice reaches the client.

• Utilize reports in Ultrastaff to provide quick and accurate information to branches and clients.

• Evaluate opportunities to improve business processes and make recommendations; implement process improvements as needed.

• Research unapplied payments, overpayments, and duplicate payments.

• Collection calls and/or correspondence in a fast-paced goal-oriented accounts receivable department.

• Provide customer service regarding collection issues.

• Reconcile customer disputes as they pertain to payment of outstanding balances.

• Responsible for reducing delinquency for assigned accounts.

• Train new team members on AR functions.

• Cooperate and provide support to external auditors as needed.

• Responsible for performing special projects to improve process efficiency and performance.

• Cross train as back-up for other functions of staff in the case of emergencies and job enrichment

• Helps other team members with their workload to accomplish team goal.

• Performs other duties as required to support company operations.

Requirements

Job Requirements

• Highly attentive to details.

• Strong understanding of collections principles and credit terms.

• Excellent communication and negotiation skills.

• Proficiency in using accounting software and Microsoft Office Suite.

• Ability to build rapport to establish long-lasting trusted relationships.

• Ability to manage multiple priorities, pivoting as the needs of the business change.

• Organized with a methodical approach to daily tasks, assignments, and projects.

• High sense of urgency.

Qualifications

• 2+ years of experience with Accounts Receivables and Collections.

• Work experience in the staffing industry preferred.

This is not an all-inclusive list of duties and may include other duties and responsibilities as assigned by supervisor.

Salary Description

$50,000 - $60,000