Manager of Operations-Digestive Health Institute Center of Advanced Endoscopy

The salary range for this position is $54.33 - $73.34 (Hourly Rate)

Placement within the salary range is dependent on several factors such as relevant work experience and internal equity. For positions represented by a labor union, placement within the salary range is guided by the rules outlined in the collective bargaining agreement.

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section located at jobs.nm.org/benefits to learn more.

Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.

We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.

Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.

Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional, and financial well-being.

Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.

From discovery to delivery, come help us shape the future of medicine.

Benefits:

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

Description

The Manager of Operations, Digestive Health Institute Center of Advanced Endoscopy reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Oversee daily operations of both clinic and lab functions ensuring seamless integration and exceptional patient experiences. Ensures effective supervision across all shifts and service areas.
• Recruits, onboards, and develops high-performing clinical and administrative teams aligned with Northwestern Medicine’s mission and values.
• Designs and implements efficient workflows that enhance quality, safety and patient satisfaction
• Partners with clinical and vendor teams to safely adopt and operationalize advanced technologies
• Works closely with internationally recognized endoscopists, clinical leaders and executive stakeholders to support the center’s strategic direction.
• Supports the integration of advanced training platforms such as simulation, augmented reality and live-streamed procedures.
• Optimizes patient throughput and care coordination while maintaining a safe, high-qualityenvironment of care.
• Supports the development of annual operating and capital budgets in partnership with senior leadership
• Monitors financial performance and market growth initiatives.
• Supports strategic planning and market growth initiatives
• Partners with leadership to advance improvement projects and innovation
• Lead process improvement initiatives using DMAIC and other methodologies
• Ensure compliance with regulatory requirements, billing and accreditation standards
• Implement new protocols and technologies in collaboration with clinical teams
• Supports construction and facilities planning as needed
• Build strong relationships with staff, physicians, vendors and patients
• Actively seek and respond to feedback to improve service delivery
• Champion patient-centered care and satisfaction

Qualifications

Required:

• Bachelor’s degree in business administration, healthcare administration, nursing or other allied health professions
• 5-7 years of leadership experience in healthcare operations
• Experience leading procedural and/or surgical operations
• The individual shall be qualified by training, experience, interest, and demonstrated current ability
• Excellent interpersonal skills
• Exceptional time-management and organizational skills

Preferred:

• Strongly prefer Master’s degree in business administration, healthcare administration, nursing, orother allied health professions
• Advanced certifications strongly preferred
• Strongly prefer experience leading procedural operations and managing ambulatory practices, working directly with a highly engaged group of Physicians
• Strong project management and analytical skills
• Gastroenterology, Hepatology, or General/Colorectal Surgery clinical experience

Equal Opportunity

Northwestern Medicine is investing in the future of digestive health with the launch of a state-of-the-art, 20,000-square-foot Center for Advanced Endoscopy at Central DuPage Hospital. The Center for Advanced Endoscopy will function at the level of an academic medical center, equipped with leading-edge technologies and procedures including third space endoscopy, endobariatrics, interventional EUS, complex ERCP, flexible robotic endoscopy, and pioneering applications of artificial intelligence in endoscopy. Patients will benefit from concierge-level care from referral through treatment, reflecting Northwestern Medicine’s core values of Patients First and Care Where You Live.

Key Areas of Oversight:

• GI Endoscopy Services:
  • Advanced GI Clinic
  • Advanced GI Procedure Lab
  • Advanced GI Prep and Recovery Areas
• Program Development:
  • Advanced Gastroenterology Endoscopy
  • Research and education initiatives
• Business Operations:
  • Staff modeling and workforce planning
  • Budget development and financial analysis
  • Quality reporting and regulatory compliance

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.