Will Call Specialist

Position at Parts Town

Will Call Specialist

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our Virtual Tour and Culture!
• Quarterly profit-sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

Bonus FC Perks

• Bi-Weekly Travel stipend
• Safety Shoes reimbursement program
• Holiday pay and opportunities for overtime
• Referral Bonus Program
• We offer forklift training programs
• Free food! We offer free snacks and drinks to show our appreciation to our team members

The Job at a Glance

As our Will Call specialist (Internally known as Parts Pick-Up Partner) you will get to directly interact with our customers. You must demonstrate outstanding customer service skills, a deep understanding of our warehouse management software and the flexibility to pick orders. While taking care of customers at the Will Call counter is the primary objective, you will find yourself assisting other segments of the DC with small projects. Thus, having a collaborative attitude, high energy level, and the ability to perform tasks both independently and as part of a team is crucial to this position.

A Typical Day

• Assemble customer orders, pickparts, and confirm part numbers/quantities
• Accurately record customer pickups and adjust orders when needed
• Facilitate returns for defective and unwanted product
• Provide outstanding customer service and collaborate with our supplies and support departments as needed

To Land This Opportunity

• You’re a stickler for details and you have the ability to multitask without sacrificing accuracy
• You possess the ability to move around for long periods of time and consistently lift up to 40lbs unassisted
• If you have previous warehouse experience with SAP and Will Callit’s a plus, but not required
• Bonus points if you have six months or more of customer service experience!
• You are forklift certified (or are willing to be certified)
• You have fantastic communication skills & you’re proficient in English(verbal and written)
• You’re looking to work Monday through Friday10:00am-6:30pm and are able to work Saturdays when needed

About Your Future Team

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $42,744.83 – $52,721.25 annually ($20.55 – 25.34 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish