General Manager (Illinois)

Job Description

Job Description

We are seeking a General Manager (Onsite) for a full time and direct hire role for one of our amazing and fast-growing home services partners just outside of Chicago, IL.

You will be the senior brand-level operating leader for this branch, and will oversee installation, service, repair, sales, customer experience, and administrative functions for this home services company. This is a true General Manager role with business ownership and full end-to-end accountability for revenue, margin, costs, EBITDA, people, culture, and customer experience. This leadership role will be focused on results, people, and culture. You will be responsible for full P&L, operational execution, team leadership, and growth strategy. You will run the business with a data-driven, performance-oriented, and people-centered approach. This is a hands-on operational leadership role with disciplined financial management and structured business cadence in a PE-backed environment. This role is not a warehouse manager role, a functional operations-only role, a plant or logistics-only leadership role, a corporate or support role, or a position for someone who just supports the business but does not run it.

Responsibilities:

• Own full brand-level P&L including revenue, gross margin, operating expenses, and EBITDA.
• Own day-to-day operations across service, installation, repair, dispatch, scheduling, warehousing, and inventory.
• Lead the business to achieve profitable growth in sales & revenue quality, not just volume growth.
• Lead and develop a leadership team across operations, field, office, and support functions.
• Ensure compliance with OSHA, DOT, state licensing, and local regulatory requirements.
• Partner with the company's leadership on long-term growth, strategic planning and scaling initiatives.
• Develop and manage annual budgets, forecasts, and operating plans in partnership with the brand Controller and leadership.
• Manage the unit economics of the business, which include service vs. installation mix, job-level margins, labor productivity, material and vendor cost structure, and overhead leverage.
• Run a structured business cadence including weekly KPI reviews, monthly financial reviews, and quarterly planning.
• Identify and actively pull the key levers that drive profitability and growth (pricing, mix, productivity, cost structure, capacity, and execution quality).
• Ensure consistent execution of company standards for safety, quality, customer experience, and brand reputation.
• Implement and continuously improve SOPs, workflows, and performance dashboards.
• Drive field productivity, routing efficiency, schedule density, and first-time-fix performance.
• Build and maintain strong relationships with key customers, builders, vendors, and partners.
• Be proactive to identify and remove operational bottlenecks impacting growth, margin, or customer satisfaction.
• Oversee fleet, tools, facilities, and asset utilization.
• Partner with sales and field leadership to improve conversion rates, average ticket to job value, revenue mix, and customer lifetime value.
• Establish and enforce pricing discipline and margins.
• Build a culture that has high standards, is performance-driven, is respectful and collaborative, and is focused on continuous improvement and talent development.
• Drive a culture of commercial accountability across the organization and exercise independent judgment and discretion with respect to hiring, promotion, compensation recommendations, discipline, and termination decisions.
• Establish clear expectations, performance metrics, and accountability systems at every level.
• Ensure strong frontline leadership, technician engagement, and management bench strength.
• Maintain safety programs, training, and incident reporting.
• Oversee insurance, risk mitigation, and regulatory audits.
• Ensure compliance with all state and federal wage & hour laws, meal and rest period requirements, paid leave laws, and recordkeeping obligations.
• Oversee periodic physical inventory counts and asset controls.
• Leverage ServiceTitan and other operating systems to drive execution, visibility, accountability, and performance.
• Lead change management initiatives that improve results, not just process.
• Standardize best practices while preserving strong local execution.

Requirements:

• 7+ years of leadership experience running a business unit or multi-site operation in home services, installation, field-based service businesses, construction, building products, or trade services environments.
• Experience in garage door, overhead door, glass & aluminum installation, HVAC, plumbing, or similar trade services is a plus.

• Proven full P&L ownership with direct accountability for revenue, margin, costs, and profitability.
• Strong understanding of field service or installation workflows, job-level economics, labor productivity and capacity management, and safety and regulatory compliance.
• Demonstrated ability to run a business using KPIs and structured operating cadence, lead managers and scale teams, and drive both growth and margin improvement.
• High level of financial acumen with budgeting, forecasting, and performance management.
• Be able to clearly explain the business, decisions, and results simply and accurately.
• Experience in PE-backed or growth-oriented platforms is a plus.
• Experience with ServiceTitan operating system is a plus.
• Bilingual is a plus.
• Must be able to work across office, warehouse, and field environments.
• Must be able to travel between office locations and job sites as needed.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. You must be legally authorized to work in the United States without current or future sponsorship.