Director, AbbVie Patient Services, Platform Enablement & Operations - Lake County, IL

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at . Follow @abbvie on X , Facebook , Instagram , YouTube , LinkedIn and Tik Tok .

Job Description

The Director, Platform Enablement and Operations provides strategic direction while managing large multi-million-dollar platforms and projects, both launching AbbVie Patient Services (APS) pipeline products/programs and managing their life cycle. The role serves as the Business Systems Owner (BSO) for APS Platforms and applications from enablement activity through day-to-day operations. Responsible for all operational aspects of process development, quality assurance and quality control associated with APS platforms. This individual provides leadership and coordinates project management for Patient Services, integrating the efforts of multiple stakeholders, and is responsible for managing the capacity strategy, product/program assurance, and cost reduction initiatives across the network.

Responsibilities:

• In collaboration with technology and analytics partners, develop platform and portal strategy, including recommendations for both new and existing platform and operations evolution to remain competitive in a quickly advancing tech environment.
• Demonstrate strong storytelling capabilities to effectively communicate and present project status to senior management and stakeholders.
• Lead a team of strategy and execution employees and contractors using strong coaching and feedback practices.
• Assemble and lead multiple matrixed cross-functional teams responsible for all operational aspects of process development, implementation, quality assurance, and quality control spanning complex multi-million-dollar programs managing strategy, execution, and budget.
• Drive platform updates for new products, indications/expansions, and lifecycle projects for on market programs on time and within budget.
• Establish program strategy and timelines, defining technical and regulatory requirements to support regulatory approvals.
• Manage competing timelines and make tough decisions regarding priorities among projects.
• Accountable for acting as the “D” to provide strategic direction for relevant programs.
• Proactively identify and drive technical and project plan related issues to closure by working with all relevant functional lines and effectively troubleshooting and driving decisions.
• Understand project drivers, requirements, scenarios, and options. Proactively drives development of contingency and/or risk mitigation plans. Accountable for ensuring programs are robust from a technical, compliance and business perspective.
• Accountable for setting and achieving program and project plans, including timelines and expenses, which meet business and organizational objectives and ensure those plans are achieved. Define budget requirements and report monthly actuals, LBE, and Plan/LRP schedules per financial schedule.

Qualifications

• Bachelor’s degree in business, Engineering or closely related discipline, or equivalent technical experience plus demonstrated competence, MBA preferred.
• 10+ years of combined experience in positions related to process development, project management, engineering/process support, and change management.
• 8+years of combined experience as a people leader with responsibility for performance management.
• Must have strong knowledge of technical development and pharmaceutical regulations.
• Must have demonstrated organizational and planning skills, while managing multiple large, complex programs in the pharmaceutical industry
• Must be able to effectively facilitate the resolution of complex scientific, technical, analytical, and business issues across functional lines.
• Demonstrated ability to effectively communicate with excellent verbal and written communication skills and the ability to influence cross functional senior and executive management.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at thetime of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location,and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

• This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of anybonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's soleand absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled.

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