Consultant, Learning & Development (Stamford Field Office )

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Job Description

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

Our Corporate Home Office is offering a multifaceted role for a Field Learning Consultant to assist the Stamford Field Office. This role serves as a trusted advisor and collaborator to leadership, business partners, Owner/Operators, and other meaningful contacts. You will lead high-quality learning and development programs for learners in diverse roles. Additionally, you will serve as the expert in training, learning, and development matters.

Duties

• Change individuals' behavior that improves business results by leading trainings, operational standards, and facilitating field training classes. In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:
• Conducts training that motivates, builds proficiencies, and improves individual performance, supplying to outstanding restaurant results.
• Demonstrates and reinforces the leadership behaviors that support the McDonald’s vision.
• Serves each customer's requests by helping identify the appropriate resources and interventions to most optimally accomplish their objectives.
• Provides strategic interventions that help their market accomplish its objectives.
• Mentors people on how to measure and improve training results, and how to appropriately diagnose problems and develop actions that solve them.
• Frequently communicates and provides feedback to Field Staff and Owner/Operators regarding the success and opportunities for people development within an organization.
• Builds a partnership between Owner/Operators, Operations Managers, Consultants, Restaurant Managers, and learners that stimulates transfer of training, value from training, and improves restaurant results.
• Serves as an operations specialist and consultant on McDonald’s operating standards, management tools, and training systems to improve restaurant QSC&V.

Qualifications

• The ideal candidate should reside in the Stamford Field Office region (northern NJ, NY, CT, RI, MA, NE, VT, ME)
• Travel between 75-100%
• High School Diploma or equivalent experience
• 2 to 4+ years of adult education/facilitation experience
• More than 2 years of experience in a customer service and/or hospitality setting
• Bilingual in Spanish & English a plus
• BA/BS degree preferred
• Operational expertise in QSR, restaurant industry, and/or hospitality preferred
• Consulting experience a plus
• Experience operating in a vague, constantly evolving environment
• Strong work ethic, business sense, and a self-starter
• Strong ability to connect with others, along with clear written and verbal expression
• Positive attitude and willingness to learn

This position is car eligible

Compensation

Bonus Eligible: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $78,281.00 - $97,852.00 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information

The position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: 2982

If you have questions about this posting, please contact [email protected]