Assistant Dean for Student Support

Division Name: Student Affairs
Department: Dean of Students

Job Summary

The Assistant Dean provides daily operational leadership, vision, strategic direction, and administrative oversight for the Dean of Students Office’s Care Network. This position directly supervises off-campus Case Managers and Student Navigators and ensures consistent, timely, and developmentally appropriate implementation of comprehensive, non-clinical case management and student support services. The Assistant Dean additionally leads off-campus student services by collaborating and organizing programs with on and off-campus services to address off-campus student needs.

The Assistant Dean provides consistent leadership presence for high-volume, time-sensitive care work by ensuring continuity of coverage, standardizing response practices, and strengthening quality assurance for documentation, monitoring, and follow-up.
The Assistant Dean leads the coordination and serves in the Dean on Duty rotation (on-call response) as a front-line responder during routine business hours and participates in the Critical Incident Response Team (CIRT) rotations. This position also assists with department-wide leadership responsibilities, including major Dean of Students Office events such as commencement and other large-scale initiatives.

The Assistant Dean serves as a consistent on-site operational leader within the Dean of Students Office and a key member of the Dean on Duty response structure, providing front-line support and ensuring continuity of daily functions, staff coverage, and follow-through when senior leadership is otherwise engaged. This role supports effective day-to-day functioning and timely decision-making in coordination with the Associate Dean and in accordance with established escalation protocols. Additional Information

University Benefit Highlights:

• Insurance benefits , including health, dental, vision, and life
• Retirement and supplemental retirement planning options
• Tuition waiver benefits available to staff as well as their eligible dependents
• Paid holiday / administrative closures during Thanksgiving and Winter Breaks
• Paid benefit time

For more University Benefit information:

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here Salary Rate / Pay Rate

$65,000 - $70,000 annual, combined with an excellent benefits package

Required Qualifications

1. Master's degree.
2. Five or more years of full-time professional experience in higher education student affairs, case management, student support services, crisis response, or related areas.
3. Demonstrated experience supervising full-time professional staff in student support, case management, or related student-facing services.
4. Experience coordinating responses for students of concern, including triage, referral, and cross-campus collaboration.
5. Knowledge of FERPA, student development theory, and non-clinical case management models.

Preferred Qualifications

1. Master's degree in higher education, college student personnel, counseling, social work, or a related field.
2. Experience supervising case management, care-focused teams, or basic needs and/or student support functions.
3. Experience serving on or coordinating a behavioral intervention or care team.
4. Experience with on-call response structures (Dean on Duty); familiarity with crisis response protocols.

Work Hours

Core Hours: 8:00am-4:30pm Monday through Friday; evening and weekend work expected as needed

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis.
2. Remain at a work station for extended periods.
3. Move about in various locations across campus as needed to complete day-to-day work.

Proposed Starting Date

July 2026

Required Applicant Documents

Resume
Cover Letter
Reference List

Please Note : These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity

Please Note : These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be emailed, faxed, or mailed to Human Resources by the application deadline:

Email: [email protected]
Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment. Contact Information for Applicants

Kira Shelton
Human Resources
[email protected]
(309) 438-2120

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383 . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311 .