Field Service Technician

Would you like to work in an international, innovative organization, where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings? Are you eager to join a professional team and work directly with our products? Then we have an interesting position in Grundfos for you.

Grundfos is seeking a Service Technician. The Service Technician is responsible for the execution of the repair and maintenance work as agreed with the customer. The Technician will be responsible for customer satisfaction in the assigned market, is technically accountable and works well independently or together with ASP (Authorized Service Provider) to address customer requests in an efficient and professional manner.

This position reports directly to the Head of Service & Solutions and will operate daily out of the Aurora, IL facility.

Relocation for this position cannot be supported and qualified candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship is not available for applicants for US Work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa.

Your main responsibilities:

• Dissembles/reassembles, inspects, trouble-shoots, repairs and replaces pump systems and accessors in shop or in a field service.
• Advises the customer about shortcomings and offers solutions to these problems.
• Assists their manager by identifying and providing solutions for service and warranty matters. Depending on the complexity of the issues, special consultation with technical support may be required.
• Prepares clear and complete service reports and ensures that these are submitted on time (warranty claims, etc.)
• Master’s the use of service tools and equipment.
• Registers the identified product quality issues in the systems.
• Assists in project execution – installation support, commissioning, diagnosis, reporting and other associated repair processes.
• Provides feedback of relevant information to the receptive stakeholders.
• Executes the agreed maintenance services and SLA for service agreements.
• Prepares inputs for quoting out-of-warranty repairs.
• Makes a risk assessment for every task and reports matters related to Safety, Health and Environment.
• Continues learning and development to build up hands-on service capability.

Your background:

We imagine that you have:

• A technical education degree or certification in electrical or mechanical engineering is highly preferred.
• A minimum of 2+ years of work experience in the industry or a comparable environment.
• Experience with pump technology.
• Previous SAP experience is preferred.
• Ability to participate in and work with processes or projects within the service environment.
• Strong ability to work well with others and deliver results that meet customer expectations.
• Must be able to travel up to 50% of the time across the Midwest and work in the field with short notice.
• The ability to operate daily out of the Aurora, IL facility.

The salary range for this position is $26.05 to $37.83 per hour. Individual pay will be determined based on market location and the candidate’s profile. The range listed is just one component of Grundfos’s total compensation and benefits package for employees. Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. To learn more about our benefits, please visit: Grundfos Benefits

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• If you’ll be working from your home office, we’ll make sure you are well equipped with a workstation. However, you are always welcome to or offices where you can engage, learn, and have fun with colleagues.
• On top of it, flexible working hours; 5 paid holidays; paid time off for volunteering; up to 20 paid vacation days. Vacation hours are accrued on a prorated basis, based on your hire date within the calendar year.
• Competitive medical insurance rates through medical, dental, and vision plans; and a 401(k)-match program.
• Annual bonuses, parental support, internal well-being consultants and programs.
• Access to the modern Grundfos Academy to pursue further both personal and professional development.
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.

Do you want to learn more?

If you have questions or would like to know more about this position, please contact the recruiter, Andrea Micovic at [email protected].

If this job sounds interesting, please send your resume and cover letter by clicking “Apply”.

To dig deeper into the Grundfos universe, follow us on LinkedIn or YouTube. Check out Meet our people to get to know some of your future colleagues and why they enjoy working at Grundfos.

Grundfos needs and welcomes professional people from all corners and backgrounds by providing equal employment opportunities for all applicants and employees and prohibits discrimination and harassment of any type. Employment decisions at Grundfos are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All qualified applicants are encouraged to apply. Learn more about your rights as an applicant and pay transparency. Accommodations are available for applicants with disabilities.

We look forward to hearing from you!