Healthcare - Customer Success - Chicago Loop

We are seeking a proactive and client-focused Customer Success Associate to join our team. This role is ideal for someone early in their career who wants to grow into a consultative, client-facing position in healthcare management.

As a Customer Success Associate, you will:

• Manage and strengthen client relationships.

• Support account growth through consultative engagement.

• Help clients identify opportunities for improved business performance.

• Over time, develop skills to conduct process analysis, outsourcing/automation assessments, and ROI reporting—building toward a strategic advisory role.

This is an opportunity for someone with a strong educational background in healthcare administration and some hands-on experience in a healthcare organization to build a career in client success, account management, and healthcare transformation.

Key Responsibilities

Client Relationship & Consultative Engagement

• Act as the primary point of contact for assigned healthcare provider clients.

• Conduct regular check-ins to understand client goals, challenges, and opportunities.

• Build consultative partnerships by caring about the client’s business and continuously identifying ways Neolytix can add measurable impact.

Account Growth & Value Expansion

• Identify opportunities to expand services, aligning Neolytix solutions to client needs.

• Support cross-selling and upselling by highlighting how Neolytix services improve efficiency, revenue, or compliance.

• Partner with internal teams to present tailored solutions that demonstrate tangible ROI.

Revenue Cycle & Business Insights

• Analyze revenue cycle data and performance trends to spot revenue leakage or workflow inefficiencies.

• Assist in preparing client-facing reports and presentations showcasing key metrics, outcomes, and improvement opportunities.

• Translate technical or financial insights into clear, actionable recommendations for clients.

Aspirational Growth (Future Responsibilities)

• As experience builds, take part in:

  • Process analysis & transformation assessments (outsourcing, automation, technology enablement).

  • ROI analysis reports to quantify the business impact of Neolytix services.

  • Consultative solution design , helping clients reimagine their workflows for higher efficiency and better outcomes.

Collaboration & Delivery Support

• Work closely with Delivery teams to ensure service quality and alignment with client expectations.

• Identify process improvement opportunities within client workflows and collaborate internally to implement solutions.

• Manage multiple client accounts simultaneously while maintaining attention to detail and responsiveness.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business, or related field (required).

• 1–2 years of experience in a healthcare organization, medical billing company, or revenue cycle setting (preferred, but internships or strong academic exposure also considered).

• Familiarity with medical billing software (Epic, eClinicalWorks, AdvancedMD, Athena) or CRM tools is a plus.

• Strong communication skills—able to simplify complex healthcare or financial concepts for clients.

• Analytical mindset with the ability to interpret performance data.

• Highly organized, proactive, and eager to learn and grow into a consultative role.