At Your Service Agent

Marriott International
Chicago, IL
POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS


Education: High school diploma or G.E.D. equivalent.


Related Work Experience: No related work experience.


Supervisory Experience: No supervisory experience.


License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

This position offers health care benefits, retirement benefits, earned paid time off (including sick leave where applicable), life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility waiting period, contribution, and other requirements and conditions.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatmentâ„¢. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Posted 2026-03-23

Recommended Jobs

Mahjong Instructor

Lakeshore Sport & Fitness
Chicago, IL

Lakeshore Sport & Fitness is seeking an engaging and knowledgeable Mahjong Instructor to lead instructional play sessions 1–2 times per month. This is a great opportunity for someone who loves Mahj…

View Details
Posted 2026-02-17

Courier/Independent Contractor

Ameriship Parcel Delivery
Wheeling, IL

Job Details: Position: Delivery driver Pay: $600 - $1,200 per week (paid per delivery) Job Type: Independent Contractor/Courier Schedule: Monday through Friday  Location: Wheeling, IL 60…

View Details
Posted 2026-02-16

Server

Study Hotels
Chicago, IL

Truth be Told , our British Gastropub, located inside The Study at the University of Chicago in the beautiful Hyde Park, is currently seeking a full-time  Server with flex availability. Our hours of…

View Details
Posted 2026-02-12

Senior Executive Assistant

LaSalle Network
Wood Dale, IL

A global leader in commercial manufacturing is seeking a highly experienced Senior Executive Assistant to support two members of their executive team. This role sits at the center of the Finance an…

View Details
Posted 2026-03-10

Super Sitter Needed

Jovie of Chicago
Lake Forest, IL

Attention all sitters in the Lake Forest and northern suburbs! Are you on the hunt for an epic gig? Get ready to dive into the world of childcare with Jovie of Glenview / Chicago, where every day i…

View Details
Posted 2026-01-22

Senior Systems Engineer

Alter Domus
Chicago, IL

ABOUT US: As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 a…

View Details
Posted 2026-02-09

Licensed Loan Officer Assistant

Guaranteed Rate Affinity
Chicago, IL

: Who we are: Guaranteed Rate Affinity, LLC (“Guaranteed Rate Affinity”) is a joint venture between Guaranteed Rate, Inc (NMLS: 2611) and Anywhere Real Estate. Through this joint venture, Guarant…

View Details
Posted 2026-03-24

Paramedic - Arrow Danville 24 Hour Shift (Danville)

Carle Health
Danville, IL

Overview The Paramedic responds to both emergency and non‑emergency calls, delivering skilled care in fast‑moving and routine situations alike. The role includes completing daily and weekly operati…

View Details
Posted 2026-03-24

CT Technologist

Dynamics ATS
Will County, IL

CT Technologist   JOB-10045994   Anticipated Start Date March 30, 2026   Location Saint Joseph , MI   Type of Employment Contract Hire   Employer Info Our client is a n…

View Details
Posted 2026-02-24

Oracle Incentive Compensation (OIC) Cloud Developer

Purple Drive
Schaumburg, IL

Oracle Incentive Compensation Developer ~ Design, build and configure Incentive Compensation Plans, Plan Components, Performance Measures and Rate Tables to meet Business Requirements: …

View Details
Posted 2026-02-24