Senior Systems Engineer

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different in what we do, how we work, and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

JOB DESCRIPTION:

Alter Domus is seeking a highly skilled and motivated Senior System Engineer to join our Global IT Operations Team. In this pivotal role, you will engage with key stakeholders and leverage your technical expertise throughout various stages of the Infrastructure Life Cycle to support our end users and operational platforms. By delivering exceptional service and innovative solutions, you will play a crucial role in empowering our clients to achieve their goals. You will thrive in a dynamic, international corporate environment where your contributions make a meaningful impact.

Key Responsibilities:

• Infrastructure and Data Center Operations: Administer and manage Windows servers and VMware Virtual Server environments, including provisioning, performance troubleshooting, monitoring, and executing operational and break/fix activities. Oversee server-related resources such as Active Directory, IIS, DFS Namespace, and File Shares, while ensuring patch updates and security compliance. Manage storage solutions, including Powerflex and Synology, to ensure efficient data management and availability. Engage in data center management, including on-site visits as required for infrastructure implementation and support.
• Network Services: Collaborate with network team to deploy and troubleshoot diverse network elements and infrastructure services to ensure seamless operations and support.
• Application Services: Collaborate with Application Support and Development teams to deploy, troubleshoot, and resolve application-related issues. Install and troubleshoot Microsoft and other system applications and solutions.
• User Support: Provide direct support to end users through various channels (in-person, phone, help desk ticketing systems) to troubleshoot and resolve issues. Support a global IT team, assisting users across multiple regions.
• Documentation and Communication: Maintain clear communication regarding project progress and status with stakeholders. Ensure consistent, high-quality documentation for administration and operation of infrastructure, including topologies, configuration details, run-books, and recovery processes.
• Collaboration and Teamwork: Work closely with internal Operations and Cloud Teams to resolve support tickets and enhance operational efficiency. Demonstrate strong interpersonal skills and a commitment to teamwork in a multi-time zone environment.

Technical Competencies:

• Strong technical knowledge of Microsoft technologies (server and client operating systems) and proficiency in Citrix and VMware solutions.
• General knowledge of Linux and experience in supporting and maintaining network infrastructure.
• Familiarity with Microsoft cloud solutions (Azure, Office 365, SharePoint) and expertise in managing server-related resources with a focus on security.
• Proficient in remote connectivity troubleshooting (VPN, Citrix)
• Technical competencies in Docker, Kubernetes, scripting, and automation (Terraform, Ansible).
• Proven ability to collaborate with global team members in resolving issues

Your profile:

• 3+ years of related IT industry experience, including provisioning, operating, monitoring, and maintaining systems hardware, software, and infrastructure.
• Experience in data center management and a strong work ethic with a passion for customer service and quality.
• Excellent oral, written communication, and presentation skills, with a detail-oriented and organized approach to meeting deadlines.
• Self-motivated and adaptable to new challenges in a dynamic IT environment, leveraging strong analytical and problem-solving skills.

WHAT WE OFFER:

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

• Support for professional accreditations
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

Salary range: We offer a salary of $60,000 - $128,000 for this role. We also offer a bonus and benefits package. Final salary will be based on skills and experience.

Equity in every sense of the word:

We are in the business of equity, in every sense of the word. For us, this means taking action to ensure every colleague has equal opportunity, valuing every voice and experience across our organisation, maintaining an inclusive culture where you can bring your whole self to work, and making Alter Domus a workplace where everyone feels they belong.

We celebrate our differences, and recognise that our success relies on diverse perspectives and experiences, as we work towards shared goals and a common purpose. We take pride in creating a workplace where all our people are empowered to be truly invested in the alternative and bring their whole selves to work.

We are committed to ensuring a welcomling recruiting and onboarding process for everyone. Please contact our hiring team if you require any accommodations to make our recruitment process more accessible for you. Alter Domus is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

(Alter Domus Privacy notice can be reviewed via Alter Domus webpage: )

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