Assistant General Manager

Job Description

Job Description

About Company:

For over 40 years, Quest Food Management Services has been a leading food service provider serving K-12 schools, higher education institutions, corporate dining programs, and event venues. Quest is consistently ranked among the top food service management companies in the United States for its commitment to fresh, scratch made menus, local sourcing, and intensely personal service. At the heart of our success is our “Quest Ready” culture, built on integrity, responsiveness, accountability, respect, and excellence.

Being Quest Ready means serving with purpose and care, creating experiences that are nourishing, welcoming, and reliable. This mindset empowers our teams to build lasting relationships and continually raise the standard for great hospitality in every community we serve.

About the Role:

The Assistant General Manager plays a pivotal role in supporting the General Manager to ensure the seamless operation of our retail trade establishment, with a strong focus on hospitality and customer satisfaction. This position is responsible for overseeing daily operations, managing staff, and implementing effective strategies to optimize performance and profitability. The Assistant General Manager will contribute to pre-opening activities, ensuring all safety procedures and operational standards are met before launch. A key outcome of this role is to maintain high standards in food costs, yield management, and overall service quality, driving both customer loyalty and business growth. Ultimately, this role demands a proactive leader who can identify and solve problems efficiently while fostering a positive and productive work environment.

Minimum Qualifications:

• Bachelor’s degree in hospitality management, Business Administration, or a related field.
• Minimum of 3 years' experience in hotel, contract management or hospitality management
• Proven experience in managing food costs and yield management.
• Strong knowledge of safety procedures and regulatory compliance in hospitality or retail environments.
• Demonstrated ability to identify and solve operational problems effectively.

Preferred Qualifications:

• Experience in pre-opening of hospitality or retail establishments.
• Certification in hospitality management or related professional credentials.
• Familiarity with repetitive motion tasks and ergonomic best practices to support staff well-being.
• Advanced skills in data analysis and performance reporting tools.
• Experience with staff training and development programs.

Responsibilities:

• Assist the General Manager in daily operational management and staff supervision to ensure smooth business functioning.
• Oversee hospitality management practices to deliver exceptional customer service and maintain high satisfaction levels.
• Manage food costs and implement yield management strategies to maximize profitability and reduce waste.
• Coordinate and lead pre-opening activities, ensuring all safety procedures and operational protocols are strictly followed.
• Identify operational challenges and develop effective solutions to improve efficiency and service quality.
• Monitor compliance with safety procedures and regulatory requirements to maintain a safe working environment.
• Support recruitment, training, and development of team members to build a skilled and motivated workforce.
• Analyze performance metrics and prepare reports to assist in strategic decision-making and continuous improvement.

Skills:

The required skills such as hotel management and hospitality management are essential for overseeing daily operations and ensuring excellent customer experiences. Yield management and food cost expertise are applied to optimize profitability and resource allocation. Identifying and solving problems is a continuous process, enabling the Assistant General Manager to address challenges proactively and maintain operational efficiency. Knowledge of safety procedures ensures a secure environment for both staff and customers, which is critical in retail trade settings. Preferred skills like pre-opening experience and familiarity with repetitive motions enhance the ability to lead new initiatives and support employee health, contributing to a well-rounded and effective management approach.