Store Manager

Store Manager - Osmium (Dark Matter Coffee)

The Store Manager is responsible for effectively leading a team to successfully operate a DMC location with a focus on customer service and achieve financial and operational goals in all aspects of their store. The Store Manager must also be fully competent in DMC tools and programs to flawlessly execute daily and weekly tasks. Ultimately, store managers are the key motivators to generate positive results while constantly seeking new ways to improve overall store performance through a clear and concise initiative with the Assistant Manager (AM).

The Store Manager position is full-time salary exempt, with a starting pay rate of $55,000/year. After 90 days, General Managers are eligible for comprehensive health insurance, including medical, dental, vision, accident, critical illness, STD/LTD, and voluntary life insurance. Additionally, we provide 401(k) options and financial planning support for all employees.

Leadership

• Build and maintain a high-performing team of baristas, with daily coaching and feedback, overseeing the management of training programs via AM, and regularly scheduled review processes.
• Overseeing all hiring and disciplinary actions, with collaboration from the AM when necessary
• Leading by example with exceptional performance in customer service, barista skills, coffee knowledge, and friendly demeanor.
• Managing AM responsibilities and tasks to effectively suit the store's needs with regular feedback and scheduled check-ins
• Full comprehension of all resources and proper channels of communication as it pertains to issues that need outside assistance to resolve. (maintenance, HR, new business opportunities, waste, etc.)
• Build and foster relationships and partnerships within the local community

Operations

• Daily management of all checklists, spreadsheets, and reporting
• Scheduling baristas with a strategy based on team dynamic and performance on a 2-week forecast.
• Oversee all ordering of food and supplies with AM by setting pars and outlooks to ensure all necessary goods are consistently available.
• Safeguard all company assets, employees, and facility by ensuring compliance from all staff members in your store to DMC standards
• Maintain current and accurate business, operations, timekeeping, and personnel records.
• Enforce proper channels of communication for employees and the management team.

Reporting

• Regular and accurate reporting to the District Manager and financial team regarding overall store performance
• Review financial and operational reporting to determine sales and cost control opportunities. Create goals and initiatives in-store to elevate store performance.
• Use inventory sheets, sales reports, and waste logs, and labor cost to make effective change
• Report to the Training Manager on the status of your team’s overall barista performance. Offer solutions and implement initiatives to achieve and maintain team excellence`