Service Desk - Onsite Belleville

Job Description

A client in the greater Belleville, IL area is looking for a Tier I Service Desk candidate to join their team. This position is open because they are promoting their current Tier I resource. They will be responsible for performing troubleshooting and incident management of basic IT issues, and imaging and deploying IT hardware. They will create and maintain user accounts across various applications and document troubleshooting steps, communication, and resolution in a ticketing system (Jira/Teams). This candidate will review and update technical documentation related to basic IT issues and assist Level 2 and 3 Service Desk Technicians as needed.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 2 years' work experience in a Tier 1 IT Service Desk setting OR Associate's Degree in Information Technology, Management Information Systems a related field; OR, relevant IT certifications (A+, Network+, Google IT Support Professional, etc..)

• Effective written, oral communication, and teamwork skills

• Familiarity with ITIL standards

• Windows 10 and 11 troubleshooting

• Onsite Monday - Friday (6am-2:30) - Relevant IT certifications (A+, Network+, Google IT Support Professional, etc..) Associates or certifications

• Production environment

• Jira ticketing system experience

• Basic Active Directory experience/knowledge