Office / Operations Manager

At BH Garage Door, we are a leading garage door general contracting company with a strong reputation for servicing residential and commercial customers across Illinois. With over a decade of experience, we pride ourselves on our commitment to quality workmanship, customer satisfaction, and employee development. Our team is dedicated to providing top-notch service, and we are currently looking for a skilled, experienced manager to join our growing family.

You’ll be the operational backbone of the company—supporting technicians in the field, dispatching and coordinating schedules, managing invoices and estimates, and ensuring every job is handled with precision and professionalism. If you thrive in a fast-paced service environment, enjoy problem-solving, and take pride in keeping operations organized and on track, this role is for you.

Key Responsibilities:

• Schedule and dispatch technicians efficiently to maximize productivity and response time
• Support field technicians with job details, invoices, photos, and job close-outs
• Ensure all jobs are accurately documented and properly closed in the system
• Coordinate with suppliers, track material orders, and monitor lead times
• Assist with payments, deposits, and basic office administration
• Act as a communication hub between customers, technicians, and management
• Help maintain smooth daily workflows and high operational standards

Qualifications:

• Previous experience in office management, dispatching, or a service-based business (Required)
• High school diploma or equivalent; additional education in office administration is a plus.
• Strong organizational, multitasking, and communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with office software.
• Comfortable using scheduling software, email, and phone systems
• Detail-oriented, reliable, and highly professional
• Ability to work collaboratively in a team environment and build positive relationships.
• Ability to stay calm, focused, and solution-oriented in a fast-moving environment
• Attention to detail and a commitment to maintaining accurate records.

What We Offer:

• Competitive salary
• Comprehensive benefits package
• Ongoing training and professional development opportunities.
• A supportive and collaborative work environment.

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• 401k with a 3% match
• Paid time off