Product owner

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

As the ServiceNow GRC/IRM Product Owner, you will manage core product capabilities and use cases supporting enterprise risk programs such as Enterprise Risk Management, Policy Management, Risk Assessments, Controls, Testing, and Issues Management. You will lead a cross-functional Agile team of engineers, business analysts, and QA specialists to deliver scalable ServiceNow IRM solutions that enhance governance, risk, and compliance processes across the enterprise.

Key Responsibilities

• Own the IRM product solution design and backlog, translating business requirements into actionable user stories aligned with enterprise priorities and target architecture.
• Lead a cross-functional Agile team (engineers, business analysts, testers) to deliver quality configurations, integrations, and enhancements on schedule.
• Collaborate with Risk, Compliance, and Technology teams (1LOD, 2LOD, and platform) to ensure IRM processes, controls, and workflows remain current, effective, and regulatory-aligned.
• Maintain deep expertise in out-of-the-box (OOB) ServiceNow IRM capabilities, data model, and platform dependencies to guide technical design and minimize customization.
• Partner with architecture and platform engineering to validate solution design, integrations, and configuration standards consistent with enterprise architecture and data-governance principles.
• Document and maintain design artifacts—including process flows, decision logs, and alignment materials—linking configuration decisions to business use cases and risk program objectives.
• Communicate status, key decisions, risks, and mitigation plans regularly to Risk Program Leads, peer Product Owners, Technology Partners, and other delivery teams to ensure transparency and coordinated execution.
• Facilitate Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, and sprint reviews, driving prioritization, visibility, and accountability.
• Oversee testing and UAT coordination, ensuring functional accuracy, requirement traceability, and readiness for deployment.
• Deliver recurring product showcases and roadmap updates to highlight delivered value, adoption metrics, and upcoming enhancements.
• Champion IRM best practices and ServiceNow platform standards, providing guidance and mentorship to team members and ensuring consistent quality across deliverables.
• Support change-management, training, and adoption activities to embed IRM capabilities consistently across Risk and Compliance domains.
  
  

Qualifications

• 8–10 years of experience implementing and managing ServiceNow GRC/IRM solutions.
• Advanced technical and functional understanding of OOB IRM modules, architecture, and data model, including relationships among Policies, Risks, Controls, and Issues.
• Proven experience managing cross-functional Agile teams delivering enterprise ServiceNow solutions.
• Strong capability in documenting solution designs, decisions, and dependencies, ensuring traceability to business and regulatory requirements.
• Demonstrated ability to communicate product status, risks, and outcomes effectively across business and technology stakeholders.
• Knowledge of risk management, control testing, and compliance frameworks (e.g., COSO, NIST, ISO 27001).
• Familiarity with integration methods (APIs, data connectors, import sets) and collaboration with architecture teams for scalable design.
• Skilled in Agile delivery frameworks (Scrum, SAFe, Kanban) with strong communication, prioritization, and coordination skills.
• Preferred certifications: SAFe Product Owner / Product Manager, Scrum Master, or ServiceNow Certified Implementation Specialist – IRM.
• Bachelor’s degree in Computer Science, Information Systems, or a related field
  
  

Working With Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

Salary Range:

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working With Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.