SWITCHBOARD OPERATOR I (UPWARD MOBILITY)

SWITCHBOARD OPERATOR I (UPWARD MOBILITY) Location Pontiac, IL :

Agency : Department of Corrections - Pontiac Correctional Center Closing Date/Time: 02/08/2024 Salary: Anticipated Starting Salary: $3,440/month; CBA Applies; Full Range: $3,440 - $4,631/month. Job Type: Salaried Full Time County: Livingston Number of Vacancies: 1 Plan/BU: RC014

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, title that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Corrections must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 35298

Position Overview

The Illinois Department of Corrections is looking for a candidate to serve as a Switchboard Operator I to work at Pontiac Correctional Center. The ideal candidate is self-motivated, task oriented, has excellent organizational skills and shows great attention to detail. This position performs switchboard and communication services at Pontiac Correctional Center, primarily involving responsibility for accuracy and speed in placing and answering calls and responding to non-technical inquiries. Duties also include performing incidental clerical work such as maintaining files and logs. We encourage all qualified applicants to apply. If interested in this position, please apply according to the instructions on the job posting.

Job Responsibilities

• Operates a PABX switchboard.
• Provides routine non-technical information, direction, and assistance to callers or visitors.
• Records call in messages.
• Performs routine and simple clerical duties.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of high school.

Qualifying state employees in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.

Preferred Qualifications (In Order of Significance)

• Prefers at least two (2) years of experience operating a switchboard.
• Prefers at least one (1) year of experience communicating with the public on a one-to-one basis.
• Prefers at least one (1) year of experience performing routine and simple clerical duties.

Conditions of Employment

• Requires the ability to pass the IDOC/IDJJ background check.
• Requires ability to pass a drug screen. The use of unauthorized drugs by an employee, regardless of position held, is prohibited.
• Applicants are required to abide by all vaccine and/or other medical standards as set out by the employer.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the .

About the Agency

The Illinois Department of Corrections is a multicultural agency deeply committed to ensuring diversity, equity, and inclusion. This commitment is at the forefront of our operations, hiring, policies and procedures, and training. We recognize the benefit of workplace empowerment, the importance of diversity and fully support an environment where ALL employees are treated fairly, respectfully, and have equal access to opportunities and resources necessary to thrive and contribute to the agency's success. IDOC genuinely values the differences of individuals in our custody and is committed to ensuring a healthy living environment where they feel valued, respected, and included.

Through our commitment to Diversity, Equity, and Inclusion (DEI), we shall establish and uphold agency policies and practices conducive to eliminating all forms of exclusion including, but not limited to, racism, ageism, ableism, sexism, discrimination based on sexual orientation and gender, and religious oppression.

The IDOC team works to serve justice in Illinois and increase public safety by promoting positive change in behavior of individuals in custody, operating successful reentry programs, and reducing victimization.

Employees enjoy excellent benefits, including health, vision, and dental insurance; retirement plan and deferred compensation; state holidays and other benefit time off; and pre-tax benefit programs. The department also offers extensive training and career advancement opportunities.

The Illinois Department of Corrections is proud to be an Equal Opportunity Employer.

Work Hours: 8:00 a.m. - 4:00 p.m.; Monday - Friday Work Location: Pontiac Correctional Center - 700 W Lincoln St Pontiac, IL 61764-2323 Agency Contact:

Nicholas Dragisic, Human Resources Representative Email: [email protected] Phone: (815) 842-2816

Job Family: Office & Administrative Support; Public Safety

This title is within the Upward Mobility Program. General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions. There are three categories of UMP titles: 1) certificate titles which require passing a written proficiency exam; 2) credential titles which require the possession of a specified college degree and/or licensure; and 3) dual titles for which a certificate may be earned by following either the certificate or credential pathway.

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]