Medical Biller

First, A Little About Urban Wellness:
We’re looking for an experienced Biller to join our established mental health practice and become a part of our community! If this is you, apply now!

Who'd You'd Be Working for:
Urban Wellness is a clinician-focused, woman, neurodivergent (AuDHD), lesbian owned group private practice in Chicago. We are on a mission to eliminate mental health stigma by creating awareness of, appreciation for, and acceptance of mental health self-care.

We strive to help members of our communities reconnect with the things that are truly important and thrive both in their own lives and in their relationships. Our team is multicultural and inclusive. Our clinicians represent a wide range of racial and ethnic groups and religions. Our diversity includes clinicians who identify as Black, Asian, Latinx, LGBTQ, 1st generation citizens, as neurodiverse and more.

At Urban Wellness, we make mental wellness a down-to-earth practice starting in-house with the team that we have built.

Important Information About Our Mission & Values:
It is important that our employees align with the mission and values of Urban Wellness. We believe in creating the best atmosphere for our clients and employees, to give back to our community, and being committed to social justice and anti-racism work. Our mission is to help members of our communities thrive, both in their own lives and in their relationships.

Our Values:
Urban Wellness lives by values that guide who we are as a team and how we present to our communities. We hire staff who bring these values to life.

• Creating strong relationships : Building strong, meaningful relationships is a basic need for all of us. We value building relationships within our community and helping our clients do the same. It’s also a hallmark of our business to promote strong, lasting bonds within our team and to work collaboratively both in the office and out in the community.
• Serving the community : Part of our mission is to contribute to promoting wellness within the community through community involvement, speaking engagements, and financial contributions. It is our goal to reach more people and provide psychoeducational services to students, teachers + administration, and businesses through regular outreach in the community.
• Invest in quality : We’re committed to providing the best atmosphere for our clients and our team. Our commitment is seen in our beautiful workspace for our employees and a comforting space for our clients and in offering the extra touches like coffee + tea stations, fun music, a collaborative environment for our team, and wrap around services for our clients. We promote continued education for our clinicians through quarterly trainings in evidence-based practices so clients can feel safe knowing their therapist is always growing in their skill.
• Promoting inclusion : We promote hiring clinicians of varying backgrounds, beliefs, and specialties to better serve the diverse and unique experience of our clients. It’s also important that our office promotes a foundation of diversity, equity, and inclusivity in its culture and practice.

Ready to step into a role where your work matters? As a practice, Urban Wellness is committed to promoting inclusion, investing in your success, and empowering you to make a difference!

What You Should Know About the Job: A quick position summary
We’re looking for a detail-oriented Medical Biller to join our team and help keep things running smoothly behind the scenes. In this role, you’ll handle a variety of billing tasks, from gathering and submitting claims to tracking payments and resolving any issues that pop up. You’ll be working closely with our practice manager and clients to make sure billing questions are answered and everything stays compliant with healthcare standards. This position is a great fit for someone who enjoys digging into data, solving problems, and keeping things organized.

Job Duties Include:

• Conduct accurate insurance verifications and pre-authorizations online and via phone.
• Ensure accurate payment posting for patient and insurance payments through our electronic medical record system.
• Communicate directly with patients about any questions related to insurance coverage.
• Maintain claim status in the Electronic Medical Record System (EMR).
• Update patient accounts as needed and prepare accounts for collections when necessary.
• Track and monitor claim rejections, denials, under and overpayment, and any additional issues.
• Research and follow up with respective insurance payors regarding claim and payment issues.
• File completed claims appropriately.
• Resolve the aging account reports with insurance companies and clients.
• Develop balance reports to submit to the practice manager for billing at the end of the month.
• Responsible for assuring that all billing policies and procedures are followed.
• Support the client care team with backup for phone coverage.
• Maintains confidentiality of all pertinent client information.

To be successful in this role, these are the Required Skills & Abilities that our new Biller will have:

• Understanding of medical/counseling insurance policies and local coverage determinations, how in and out of network benefits work, how customary rates work.
• Customer Service
• Excellent organizational skills
• Communication skills: verbal and written skills
• Client service-focused attitude; business etiquette
• Independent problem-solving
• Active listening
• Organization and time management skills
• Ability to prioritize tasks
• Follow-through
• Collaboration
• Flexibility, adaptability, and resilience
• High attention to detail
• Knowledge of medical and billing terminology
• Working knowledge and understanding of applicable HIPAA regulations
• Technology Skills : Experience with Microsoft Word, Excel, Google Suite, and Electronic Medical Records (EMR), Office Ally, and/or a similar claims processing program.

Minimum Qualifications:

• High school graduate or equivalent required.
• 3 years of experience in medical billing capacity working with commercial insurance required.
• 1 year of experience with customer service via phone and email is required.
• Experience in mental health, psychology/psychiatry billing preferred.
• Experience working remotely preferred.

Schedule & Work Hours:

• Full-time 30 hours per week
• Weekly set schedule to be agreed-upon at hire