Director, Interline Services

Hiring Salary Range : $ 164,000.00 - 184,000.00

This range represents the hiring range. Salaries are determined individually depending on skills and experience. You will also be eligible to an annual bonus, employee share investment program (ESIP), Pension, Benefits, Railroad Retirement Benefits (RRB) and other perks.

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely?helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

Job Summary

The Director, Interline Services provides enterprise leadership for CN's interline strategy, commercial partnerships, and multi-rail/port collaboration model. The role sets direction for how CN creates value with Class I railroads, short lines, and ports; designs governance and standards for bilateral and multilateral agreements; and ensures execution against service commitments, revenue targets, and long-horizon network plans. Accountable for a team of managers and senior managers, the Director shapes joint product roadmaps, negotiates complex commercial frameworks (e.g., reciprocal switching, haulage, trackage and gateway strategies), and orchestrates cross-functional delivery with Operations, Sales & Marketing, Finance, Government Affairs, and Joint Facilities. The incumbent is a primary external face of CN to executive peers across partner railroads and ports and serves as an internal integrator, converting strategic intent into measurable results across safety, service, growth, and profitability.

Main Responsibilities

· Define the multi-year interline and partner strategy, including market segmentation, gateway priorities, capacity alignment, service design standards, and risk posture; translate into an annual operating plan with KPIs and executive dashboards.

· Lead negotiation of complex interline agreements (e.g., rates, capacity reservations, SLAs, dispute resolution, data-sharing) to expand CN's addressable market, protect yield, and improve service reliability; oversee pricing frameworks and corridor economics for shared lanes.

· Sponsor the design, commercialization, and continuous improvement of joint rail-to-rail and rail-port products (e.g., bulk, intermodal, automotive), ensuring connectivity, equipment strategies, and terminal interfaces deliver end-to-end value.

· Establish partner scorecards covering service, velocity, dwell, on-time performance, asset turns, and contribution margin; run quarterly executive business reviews and corrective-action governance with partner railroads, ports, and terminals.

· Guide network plan inputs related to gateways, routings, and potential discontinuance; evaluate and recommend capital and technology investments that unlock interline growth and resilience.

· Advise senior leadership on regulatory trends (e.g., STB/CTA matters), competitive dynamics, and joint venture opportunities; lead escalations and issue resolution with partners to protect service and customer commitments.

· Build, coach, and performance-manage a multi-level team (managers and senior managers); clarify accountabilities, develop succession pipelines, and embed CN's safety culture and values in all partner engagements.

· Align with Operations on service design and operating plan integration; with Sales & Marketing on demand shaping and customer value propositions; with Finance on deal economics and portfolio reporting; and with Legal/Government Affairs on compliance and advocacy.

Working Conditions

The role is performed in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handles pressure, and stress. The role requires occasional travel (25%) within North America.

Requirements

Experience

· 10-15 years in rail transportation, logistics, or supply chain with significant exposure to interline or multi-party partnerships; 5+ years leading leaders (managers/senior managers) in a complex, matrixed environment.

· Proven success negotiating multi-year commercial agreements (pricing, capacity, SLAs) with Class I railroads, short lines, ports, or terminals; track record delivering measurable revenue growth and service improvements.

· Experience running portfolio governance (scorecards, QBRs), navigating regulatory considerations (e.g., STB/CTA processes), and steering cross-functional initiatives spanning Operations and Commercial.

· Executive-level stakeholder management and presentation experience (internal and external).

Education/Certification/Designation

· Bachelor's degree in Business, Economics, Engineering, Supply Chain, or related field

· Master's degree (MBA, M.Eng., or equivalent)*

· Professional certifications (e.g., CSCP, CTL, PMP)

Any designation for any of the above would be considered as an asset

Competencies

· Applies critical thinking

· Knows the business and stays current on industry needs

· Demonstrates agility and drives change

· Collaborates with others and shares information

· Communicates with impact

· Identifies needs and finds solutions to create value for all stakeholders

· Identifies potential safety and security risks

· Seeks and values all perspectives

Technical Skills/Knowledge

· Familiarity with rail operating concepts (service design, capacity, car management, terminal operations) and interline constructs (haulage, trackage, gateways, reciprocal switching).

· Strong Microsoft Office skills (Excel modeling, PowerPoint storytelling).

· Data-driven approach to KPI/scorecard design and performance management.

· Advanced proficiency with analytics and reporting tools (e.g., Tableau, Power BI) and working knowledge of SAP or equivalent enterprise platforms.*

· Fluently bilingual, both written and verbal (English, French)

Any knowledge for any of the above would be considered as an asset

About CN

CN is a premium railroad that sustainably generates value for our customers, shareholders, employees, and stakeholders with an unwavering commitment to safety and service. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. CN's network connects Canada's Eastern and Western coasts with the U.S. South through a 20,000-mile rail network. CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN powers the North American economy and is committed to programs supporting social responsibility and environmental stewardship.

At CN, we are dedicated to building North America's safest ( , most inclusive ( and sustainable ( railroad, which includes reflecting the communities in which we operate. Research shows that candidates often don't apply unless they feel they fit the job posting at 100%. To all potential applicants, even if you don't meet every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please get in touch with our team at [email protected] .

As an equal opportunity employer, qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.

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