Customer Care Specialist

Girl Scouts of Greater Chicago and Northwest Indiana, (GSGCNWI) is an organization that focuses on helping girls build courage, confidence, and character. We pride ourselves on collaboration, communication, and teamwork. If you are looking for an organization with a mission that impacts the hearts and minds of girls in a meaningful way, then look no further. We’re committed to being an equitable, trauma-informed, community-based organization serving the needs and interests of girls and their families in the 245 communities we cover. We are the Girl Scouts of Greater Chicago and Northwest Indiana.

Looking to work with a mission driven organization? Looking for a role that challenges you? Want your work to add value? Then the Girl Scouts of Greater Chicago and Northwest Indiana is the organization for you. The Customer Care Specialist role is a position that moves our mission forward and helps change lives.

Position Overview:

As a member of the Customer Care/Retail team, you will support and enhance our members’ experience through excellent customer service in our Chicago office.

Hybrid working environment with one day a week working from home, three days in the office, and a flex-day based on seasonality and work requirements.

This is a full-time, non-exempt eligible role with a maximum of 37.5 hours per week, including some evenings and weekends. Expected local travel is 15%. Mileage is reimbursable

Essential Duties:

• Welcome visitors and staff to the Chicago office
• Ringing shop sales, restocking merchandise and creating in-store displays
• Order fulfillment for online retail sales
• Answer incoming calls and emails
• Office duties include ordering office supplies, check scanning, cash deposits and data processing, and creating maintenance requests through building service portal
• Ensuring office environment is kept tidy and organized
• Provide back-up support to other Customer Care Specialists as needed in our other Gathering Places
• Handling occasional mobile events

Qualifications & Skills

• Customer service and/or retail experience
• Able to learn, understand and apply case management system in Salesforce a plus
• Ability to work independently
• Proficient in Microsoft Outlook, Teams, Word, and working knowledge of Excel
• Must be organized and customer focused
• A valid driver’s license and reliable transportation is required

Perks and Benefits:

• Comprehensive Benefit plan that includes: Health, dental, and vision insurance and supplementary insurances to take care of your overall well being
• 403(b) retirement plan
• Time off - vacation, sick, personal, holiday, and mental wellness paid time off is available for employees to take care of themselves and show our appreciation.
• A casual work environment - with a casual dress code and the option to work hybrid, if applicable.