Customer Success Manager AIM Security

As an AIM Security Customer Success Manager , you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Responsibilities:

• Own the customer relationship and ensure customers realize the full value of their investment in our technology


• Own and orchestrate the customer journey, including regular meetings for onboarding, technical reviews, advisor sessions, business reviews and product adoption maturity assessment


• Collaborate with Product & Engineering teams to advocate for technical improvement and influence the product roadmap based on customer needs


• Maintain diligent and comprehensive records of customer needs, feedback, progress, health, and goal. Using these to steer customers to optimum ROI


• Stay up to date on AI security trends, emerging technologies, and competitor offerings.


• Travel throughout region

Requirements:

• 5+ year of experience in a Customer Success or customer facing role at a high growth B2B SaaS software


• Experience managing enterprise customers and driving highly visible, complex projects involving multiple technical stakeholders


• Business understanding of GTM sales teams and processes that drive GRR and NRR


• Experience working with cybersecurity software solutions


• Excellent customer communication and presentation skills with the ability to adapt to the needs and interests of different audiences, including C-Level executives


• Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders


• Must be very well organized and able to work effectively in a nimble and fast-paced environment


• Strong technical acumen and passion for several of the following areas: SaaS, AI, Machine Learning, Deep Learning, Rest APIs, SSO, SIEM, cybersecurity frameworks, cloud platforms (AWS, Azure, GCP), Kubernetes


• Continuously learn and upskill your expertise in our product features and functionality, as well as wider AI industry context to become an expert in best practices


• Start-up experience preferred: Demonstrated success in early-stage companies, and fast paced environments with limited formal processes

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

#LI-AL1