Contractor Connect - Senior Resolution Manager
Job Description
Job Description
Workers’ Compensation Claims Supervisor (Remote – NY Jurisdiction)
Location: Remote (U.S. – NY License Required)
Industry: Insurance / Claims Management
Employment Type: Contract to Hire & Direct Hire Opportunities
Compensation: $45/hour on contract
Job Summary:
Robert Half is partnering with a leading insurance services provider to find a Workers’ Compensation Claims Supervisor with strong experience in New York jurisdiction . This is a fully remote opportunity for a seasoned leader who thrives in a fast-paced, performance-driven environment. If you have a passion for mentoring teams, driving operational excellence, and delivering exceptional client service, we want to hear from you.
Key Responsibilities:
- Team Leadership: Supervise and mentor a team of Workers’ Compensation Adjusters handling diverse caseloads.
- Compliance & Best Practices: Ensure claims are managed in accordance with company standards and jurisdictional regulations.
- Talent Development: Lead hiring, onboarding, and continuous training of adjusters to foster a high-performance culture.
- Workflow Management: Monitor workloads, set team goals, and drive productivity and quality outcomes.
- Client Relations: Serve as a key point of contact for clients, brokers, and carriers, ensuring proactive and professional communication.
- Technology Utilization: Leverage internal systems to streamline processes and enhance service delivery.
Qualifications:
Required:
- 3+ years of Workers’ Compensation claims experience
- 1+ years of supervisory experience
- Active NY Adjuster License
- High School Diploma or equivalent
- Strong knowledge of jurisdictional requirements and claims handling procedures
Preferred:
- Bachelor’s Degree
- Experience with multi-state claims handling
- Familiarity with claims management systems and reporting tools
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