NFP Relationship Management Supervisor

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Responsibilities:

• You will be interfacing with industry leading organizations and their executive teams and building trust and confidence in our ability to understand our client’s business objectives and to create and deliver solutions that leverage the platforms that we represent.

• Generation of design and specifications for the out of the box and custom solutions.

• Engage with clients to build and document requirements. This includes meetings on premises or remote.

• Lead and coordinate implementation, audit and discovery meetings, developing and documenting customer and member journeys.

• Build solutions for clients based on business cases and the capabilities of Marketing Cloud, as well as NPSP/Nonprofit Cloud and other applications and integrations.

• Develop reports and dashboards.

• Review, test, and generate documentation of solutions before delivery to the client.

• Maintain an understanding of the capabilities in new Salesforce releases.

• Provide accurate accounting of time spent on tasks.

• Maintain awareness of budget and constraints.

• Act as a point of escalation for team members.

• Attend onsite meetings and training sessions throughout the year.

• Engage with team members in a collaborative process.

Required Qualifications:

• 3+ years hands-on experience implementing and enhancing Marketing Cloud within the Salesforce Nonprofit Cloud and/or Nonprofit Success Pack (NPSP) platform

• Experience with Salesforce.org’s modules and solutions like Program Management, Nonprofit Cloud Case Management, Marketing Cloud Engagement for Nonprofits, Grantmaking, Elevate, and Accounting Subledger

• Experience with automations and flows

• Experience leading discovery sessions and gathering requirements

• Experience working with nonprofit clients

• Experience in a consulting environment

Preferred Qualifications:

• Preferred Salesforce certifications: Business Analyst, Salesforce Marketing Cloud Consultant, Salesforce Administrator, Salesforce Nonprofit Cloud Consultant

• Ability to quickly learn about new clients, their industry and business challenges.

• Experience with telecommuting

• Be available to travel up to 15%

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.