Digital Senior Product Delivery Associate

Job Description

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate in Digital Product Enablement, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Develops, articulates, and executes clear product requirements that align with customer needs and business goals; Translates strategic objectives into actionable plans and deliverables
• Conducts in-depth product analysis using robust data insights; Tracks key metrics, identifies trends, and informs strategic decisions through advanced SQL querying, RDBMS expertise, and visualization tools (e.g., Tableau)
• Authors detailed requirements (Jira Deliverables, Epics, Stories), captures process flows, and documents user pain points to inform product enhancements
• Designs and solutions new features, analyzes data models, assesses upstream/downstream impacts, and support configuration/customization changes in tools as needed
• Tests new features to ensure product quality, with a focus on data integrity and reliability
• Leads daily Scrum calls and product refinement sessions, demonstrating strong communication and presentation skills; Engages with stakeholders to share user insights, identifies new product opportunities, and drives consensus through data-driven analysis
• Partners with UX, development, QA, and release management teams to drive user-centric design, process improvements, and successful product delivery
• Reviews and translates text and documentation in English and Spanish

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Strong analytical, communication, and problem-solving skills; creative thinker and problem solver
• Advanced knowledge of the product development life cycle and agile methodologies (including Kanban), with experience leading product activities from discovery to delivery
• Proficiency in data visualization and analysis tools such as Tableau, and experience writing Jira epics and user stories for agile product development
• Demonstrated experience working in cross-functional teams, with a solid background in testing, release management, and driving improvements in product delivery
• Excellent multitasking ability to coordinate multiple projects, meeting both scheduled and unscheduled deadlines
• Excellent oral and written communication and presentations skills across various stakeholders and senior management; ability to synthesize large amounts of information, summarize key concepts and articulate relevant issues to senior management
• Ability to deal with different stakeholder groups to elicit business requirements, processes and data trends

Preferred qualifications, capabilities, and skills

• Developed knowledge of the product development life cycle
• Bachelor’s or master’s degree in computer science, engineering, business administration, or a related
• Proficiency is speaking, reading, and writing in Spanish

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.