Registered Nurse - USA

Registered Nurse PD TeleCare (Remote, USA)

Applications accepted until: October 5, 2025
Training Start Date: October 20, 2025

Role Overview

We are seeking Registered Nurses with active multi-state (NLC) licenses to join our PD TeleCare Health Data Analyst project. This fully remote role involves supporting patients with Sharesource-enabled cyclers by monitoring treatment data during the first 90 days of therapy. Nurses will provide technical support, analyze treatment data, and deliver actionable clinical insights to optimize care.

Candidate Requirements

• Active Registered Nurse license (multi-state, NLC required)
  
• Experience with dialysis therapy (preferred)
  
• Strong written and spoken English
  
• 2 to 4 years of contact center or customer service experience (preferred, not mandatory)
  
• Must be based in the United States for HIPAA compliance

Mandatory Technical Requirements

• Internet: Stable wired broadband, minimum 50 Mb/s
  
• Processor: Intel Core i5 or min. 1.8 GHz (64-bit preferred)
  
• RAM: 16 GB
  
• Storage: 120 GB SSD (minimum 10 GB free)
  
• Screen resolution: 1920x1080 preferred
  
• Wired USB headset
  
• Operating System: Windows 11 or later
  

Key Responsibilities

• Resolve customer inquiries, complaints, and requests, within defined clinical scope of practice
  
• Serve as telecare clinical contact for patients, clinicians, and internal teams
  
• Handle escalations from Level 1 technical support, act as backup for supervisors
  
• Adhere to health, safety, and operational procedures
  
• Act as liaison between patients, employer staff, and client staff
  
• Maintain accuracy of platform information, troubleshooting trees, and reference materials
  
• Enhance patient experience, treatment quality, and reliability
  
• Conduct scheduled and unscheduled outbound calls to patients and collaborators
  
• Receive inbound calls and document outcomes appropriately
  
• Use data analysis tools (Excel, Tableau) to identify root causes of treatment deviations and propose solutions
  

Training Program

• Duration: 12 weeks
  
• Hours: Monday to Friday, 6 hours/day -4 hours online training + 2 hours self-study
  
• Schedule: 10AM to 2PM Eastern Time
  
• Paid training provided
  

Production Hours

• Flexible shifts within 9:00 AM 6:00 PM Eastern Time
  
• 5 to 6 hours per day Monday to Friday
  

Why Join Us

• 100% remote work true work-life balance
  
• Competitive pay: $27/hour during training, $30/hour post-training
  
• Career development opportunities in a multicultural, innovative company
  
• Performance-based bonuses through gamification program
• Freelance cooperation agreement