Welcome Center Clerk

Welcome Center Clerk

New Lenox, IL

The Welcome Center Clerk is responsible for checking in and out trailers and containers, managing shipping and receiving paperwork, and maintaining access control of the yard. This role ensures accurate documentation, professional driver interaction, and compliance with safety and operational standards.

Primary Responsibilities

• Inspect inbound and outbound trailers/containers.
• Document individuals entering and leaving the yard.
• Maintain control of Bills of Lading (BOLs) and trailer/container inspection sheets.
• Interact with drivers courteously, respectfully, and professionally.
• Check trailers/containers in and out using the Warehouse Management System (WMS).
• Coordinate with clerical and workflow staff.
• Answer phone calls from internal and external customers.
• Maintain access control and driver logs.
• Perform yard audits and reconcile yard status with WMS data.
• Prioritize and manage a high volume of emails at shift start and throughout the day.
• Enforce safety policies including PPE, pedestrian traffic, speed limits, and site-specific rules.
• Report safety and security issues promptly.

Education / Experience

• High school diploma or equivalent required. 1
• -2 years of relevant experience preferred.

Skills / Qualifications

• Excellent verbal and written communication skills.
• Customer service driven.
• Strong team player.

Requirements, Perks, and Benefits (US - Non-Exempt)

Physical & Cognitive Requirements (With or Without Accommodation)

• Ability to follow policies and procedures
• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to finger, handle, or feel
• Ability to sit, walk, or stand for the duration of the shift
• Must possess visual acuity to perform essential job functions
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
• Ability to lift/carry items up to 50 pounds

Equal Opportunity Employer

FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / Spanish

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [email protected].

Perks and Benefits at FedEx Supply Chain (FSC)

Competitive Pay: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.

• Tuition reimbursement program
• Holiday pay and accrued paid time off (Vacation and PTO)
• Medical, dental, vision, and voluntary benefits available on day one
• Basic life insurance
• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability (for full-time employees after 180 days of service)
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.

Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.