Senior Parts Identification Specialist-Customer Support

Description

Position at Parts Town

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority . That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out our virtual tour and culture!
• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance

The Parts Identification – Customer Support Senior Specialist (Internally known as Parts Detective ) is responsible for finding and providing our customers with the correct replacement part numbers needed for repair. The primary task is to determine the correct part that each customer requires. An emphasis on accuracy, strong problem-solving skills, and a passion for continued skill development is essential in this role!

A Typica l Day

• Deliver high-quality customer service by effectively communicating part information in a professional and friendly manner
• Complete 45-65 cases and/or Live Chats from our Parts Town supported manufacturers.
• Interact with internal customer service team members, customers, manufacturers, and service providers via chat, cases submitted via Salesforce, and email
• Utilize equipment manuals, technical diagrams, parts listings, portals/remote desktop applications and manufacturer contacts to identify part number information
• Supporting the entire life cycle of escalated parts identification requests from open to close, while effectively communicating updates to involved parties

To Land This Opportunity

• • • You have 1-3 years of experience at Parts Town
    • Your passion for customer service and problem-solving is unmatched!
    • You take pride in your attention to detail and ability to multitask without sacrificing accuracy
    • You are confident in communicating via the phone and through the computer and are fluent in English (both written and verbal)
    • You are well-versed in Salesforce, Bloomfire, and the team-specific manufacturer lookups and BOM systems
    • If you are cross-trained in both Hot and Cold commercial food equipment – that’s a real bonus!
    • You have a strong desire to learn, grow, and challenge the status quo
    • Meeting and collaborating with teams across the company excites you
    • You're available to work M-F from 8:30 AM - 5:00 PM CST/9:30 AM - 6:00 PM EST or 9:30 AM - 6:00 PM CST/10:30 AM - 7:00 PM EST

About Your Future Team

Our Team loves food! Expect quality potlucks and frequent chats about favorite foods. Has a great passion for dad jokes and having “Friday Fun” topics of conversation. The team also enjoys decorating desks to celebrate birthdays and team member milestones!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $22.40/ hr - $27.38/hr hourly which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.