Quick - Air Logistics Healthcare Customer Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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We are seeking a Air Logistics Healthcare Customer Care Specialist to join our QuickSTAT team. In this role, you will develop and maintain strong client relationships, manage shipment-specific processing, and provide timely communication of order updates. You will play a key role in ensuring compliance with regulations and delivering exceptional service.

How you create impact

• Plan shipments in coordination with clients’ requirements.
• Ensure orders are set up accurately and communicated effectively to other departments and/or logistics service partners in compliance with all regulations and operating procedures.
• Escalate all client issues to the management team as required.
• Identify and implement strategies to improve quality of service and productivity.
• Good working knowledge of all Quick Enterprise Systems (QuickTrac, QuickOnline/RX and Quick Oasis), particularly:
  
  • All QuickTrac CS-related functions
  • QuickSTAT email program to include client email / contact group information updates.
• Assist the Commercial Group (Sales) as required or directed by QuickSTAT local management team.
• Undertake any other reasonable duties / responsibilities at the request of the management team.
• Ensure compliance with company policies and procedures.
• Understand and embrace the company mission by providing the highest quality global transportation and logistics services for our customers.
• Ensure compliance with all required training certifications.
• Report to Air Logistics Healthcare Customer Care Supervisor.
• In this role individuals will work either on the morning or afternoon shift, 5 days a week including 1 weekend day.

What we would like you to bring

• Background in air courier, freight, or biopharmaceutical logistics preferred.
• Knowledge of temperature-controlled packaging and monitoring devices preferred.
• Experience in clinical trial logistics and regulatory compliance preferred.
• GDP training and IATA Dangerous Goods certification preferred.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At QuickSTAT we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target salary range for this position is between $25 and $27. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. QuickSTAT reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.