Desktop Support Analyst

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Role overview

Provide onsite and remote technical support for employees, new hires, and contractors. You’ll troubleshoot desktops/laptops, mobile devices, peripherals, and Microsoft applications, while delivering strong customer service and maintaining accurate ticket and asset records.

Key Responsibilities (what You’ll Do)

• Resolve hardware/software issues for PCs, mobile devices, and peripherals (printers, scanners, monitors, docks).
• Support Microsoft products and internal/external applications; assist with upgrades and routine desktop maintenance.
• Provide meeting room and collaboration support (room scheduling, video conferencing, conference room/training room equipment).
• Respond to tickets and requests via phone, chat, and email; keep users updated and document fixes in the ticketing system.
• Build/configure workstations and install software per service requests; support patch compliance for PCs.
• Handle new hire setups: coordinate equipment, configure devices, and assist with onboarding/orientation from a technology standpoint.
• Maintain inventory and equipment tracking (receiving, surplus, staging, issuing/returning); work with third-party vendors when needed.

Required Qualifications (what You Bring)

• Desktop / site support experience in a corporate environment (hardware, software, peripherals).
• Comfortable supporting Microsoft tools (Windows + Microsoft applications).
• Strong customer service skills: patient, clear communicator, professional demeanor.
• Experience working from a ticket queue and documenting work consistently.
• Ability to work fully onsite

Nice to have

• Experience supporting video conferencing and conference room AV setups.
• Familiarity with patching processes and basic endpoint maintenance.
• Inventory/asset handling experience (tracking, issuing, shipping/receiving).
• Basic directory/access tasks (e.g., password resets, access requests).

Job Type & Location

This is a Contract position based out of Chicago, IL.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Chicago,IL.

Application Deadline

This position is anticipated to close on Feb 14, 2026.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you have questions about this posting, please contact [email protected]