Operational Account Manager, Specialized Freight Operations

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Itasca, N Arlington Heights Rd

Division: Road
Job Posting Title: Operational Account Manager, Specialized Freight Operations - 93808
Time Type: Full Time

Summary

The Operational Account Manager, Specialized Freight Operations is a specialized role focused on cradle-to-grave management of complex freight movements, including heavy haul, oversized loads, and special project shipments. This position requires extensive knowledge in high-capacity freight, route planning, and compliance with specialized transportation regulations. Additionally, this role provides crucial support for drayage operations and the automotive sector, leveraging industry knowledge to optimize logistics solutions and expand business opportunities.

Duties & Responsibilities:

• Manages all aspects of cradle-to-grave logistics for heavy haul and oversized loads, ensuring adherence to safety regulations, routing requirements, and permit acquisitions.
• Handles special project shipments, coordinating detailed execution plans for complex, high-value freight movements.
• Uses extensive knowledge of heavy haul and oversized freight to identify and capitalize on new business opportunities within niche markets.
• Builds and nurtures customer relationships through phone, email, and in-person interactions, with a strong focus on heavy haul and oversized freight solutions.
• Negotiates with transportation carriers and specialized service providers to secure the best rates and ensure access to specialized equipment for heavy and oversized loads.
• Researches and identifies growth opportunities within the branch’s house accounts, specifically in the heavy haul and project freight sectors.
• Identifies and develops new customer leads, focusing on industries requiring oversized and specialized freight handling.
• Reviews complex customer freight requests to determine the most efficient and compliant service options, ensuring specialized routing and permitting as required.
• Proactively manages customer shipment requests, with a strategic focus on large-scale, non-standard freight movements.
• Utilizes the Transportation Management System (TMS) for data entry, planning, and scheduling, with an emphasis on the complexities of oversized load logistics.
• Establishes and maintains pricing strategies for heavy haul and specialized freight, providing guidelines for the Carrier Sales team.
• Monitors and tracks shipments from pickup through delivery, ensuring seamless communication with customers and Key Account Managers, while also addressing potential transit challenges unique to oversized loads.
• Ensures customer expectations are met or exceeded through close collaboration with the Carrier Sales team and specialized transportation partners.
• Tracks and traces shipments, ensuring accurate, real-time updates with a focus on regulatory compliance for heavy haul and oversized transport.
• Prepares spend reports and conducts regular Quarterly Business Reviews (QBR) or Monthly Business Reviews (MBR) with customers, focusing on optimizing heavy haul and oversized freight solutions.
• Assists in drayage operations as needed, ensuring seamless integration of intermodal and oversized freight solutions.
• Supports the automotive team by providing specialized freight solutions for heavy and oversized parts and equipment.
• Other duties and project work as assigned.

Required Qualifications

• Bachelor's degree in transportation and logistics, supply chain management, or a related field is preferred, or equivalent experience.
• 2+ years’ experience in freight brokerage, logistics, or transportation management with a primary focus on heavy haul and oversized loads.
• Strong Knowledge of DOT, FMCSA, transportation regulations, permits, and route planning for oversized and heavy haul freight.
• Experience with transportation management software (TMS).

Preferred Qualifications

• Certification in transportation and logistics, such as Certified Transportation Professional (CTP) or Certified Logistics Professional (CLP)

Skills & Competencies

• Strong negotiation and quoting in specialized and oversized freight agreements
• Organizational and project management skills
• Excellent communication and interpersonal skills
• Knowledge of oversized/overweight transportation and logistics regulations and compliance
• Analytical and problem-solving skills, particularly in complex shipping environments
• Ability to work under pressure and meet tight deadlines

Language skills

• Fluent in English (oral and written)
• Spanish proficiency preferred but not required

Technical Skills

• Proficiency in Microsoft Office Suite is required.
• Experience with transportation management software (TMS) is preferred.

Physical Demands & Work Environment

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Physical requirements include the use of hands to finger, handle, or feel objects, tools, or controls; reaching with hands and arms; stooping, kneeling, or crouching; as well as the ability to talk or hear. The role involves using computer and telephone equipment, regularly lifting and/or moving objects up to 10 pounds, and requiring both close and distance vision. The work environment is typically low to moderate in noise, with very rare exposure to fumes, airborne particles, or toxic chemicals.

For this position, the expected base pay is: $62,500 - $82,500/ Annual . Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected] . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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