Receptionist - State Farm Agent Team Member
Job Description
Job Description
State Farm Insurance Agent's office seeks a motivated & dynamic individual to join our team, in the near future. Our ideal candidate is enthusiastic, has strong work ethics, highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.
RESPONSIBILITIES:- Greet insurance customers in a friendly and warm manner in person and over the phone, prior to attending to their needs.
- Manage insurance appt scheduling and office communications.
- Assist in handling incoming insurance inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Resolve customer inquiry on the first call by leveraging an in-depth knowledge of policy details and insurance procedures, which significantly improved the customer satisfaction score.
- Support the team with various administrative tasks and projects.
- Leverage ECRM tools to track and manage client interactions effectively
- Develop prospective insurance customers, using various channels.
- Assisting with develop new prospective customers for our insurance agency
- Strong communication skills.
- Organizational and multitasking abilities.
- Comfortable with engaging in cross selling sales conversations.
- Strong computer skills.
- Strong customer retention/service skills.
- Proficiency in sales administration and customer service.
- Professional and friendly phone etiquette.
- Ability to build rapport with clients and deliver exceptional service.
- ILLINOIS P&C & L&H INSURANCE LICENSES (possess or possess the ability to acquire asap)............
- Bilingual preferred
- Our overall comp pkg for this role is determined by candidates insurance experience, Insurance licenses, skills, education
- Base comp (doe)
- Incentive bonus based on production
- Paid time off
- Profit sharing plan
- M-F 9-5 (No weekends / no evenings)
- Training & development
- Professional office environment
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