Engineer
- Windows 10/11 troubleshooting
- ServiceNow, Service Management / ITIL process
- Network troubleshooting and basic application troubleshooting
- Provide onsite End User Computing support as per site categorization to provide operational
- and technical support
- Troubleshoot & Resolve Incidents and Problems associated with EUC Equipment and Software, and provide break/fix support, advice, and assistance to Authorized Users
- Flexibility to support after business hours whenever required MS Office, outlook troubleshooting and networking skills
- Moving equipment weighing up to 50 lbs
- Server Touch support Services
- Video Conferencing/Projector/Basic printer troubleshooting
- Overseeing receiving, distribution and asset inventory
- IT support for warehouse operations
- Adhere to all warehousing, handling and shipping legislation requirements
- Coordinate with third parties as necessary to keep Equipment and Software in good working order.
- Asset management -Updating the Asset database with all changes performed or reported to
- maintain up to date and valid data in the CMDB
- PC configuration of new and redeploying(used) PCs in inventory. Including domain joins, copying/reloading of data, profile creation, adding printers, network & wireless configuration, reinstallation of software, applying patches, post installation validations of all activities, end user training of any new hardware/software etc.,
- Data wipe and recycle of retired PCs following disposal procedures and legal hold guidelines
- Provide IT training to New Hires.
- Wiping and re-imaging of workstations and backing up/copying end user data when necessary.
- Provide hardware and software support for remote users including shipping (and receiving) of equipment, or scheduling of 3rd party vendor support, when necessary, as user’s advocate
- End to End Ticket Management – IM, PM & CM
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