Regional Director of EyeCare

Requisition ID: 921509

Store # : 130076 Employed OD - Field US

Position: Full-Time

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Regional Director of EyeCare (RDE) delivers to the brand’s doctor strategy through leadership/partnership of doctors, supporting the success of the doctor and retail business. The RDE is responsible for the ongoing assessment of performance, and the continuous development of the doctor, and motivation to ensure retention. The RDE provides oversight to supporting office staff, who work collaboratively with store management to deliver superior quality of care, patient experience, OD and associate engagement, and business results in all locations.

MAJOR DUTIES & RESPONSIBILITIES

• Develops & delivers planned office sales and exam plans
• Coaches & develops ODs and Office Staff to build sales, increase exams & improve NPS.
• Ensures patient needs are met by setting expectations for prescribing from the chair and transitions to/from LC when eyewear is recommended.
• Drives patient flow into medical/surgical channels by coaching ODs on clinical pathways, conversion conversations and appropriate handoffs.
• Supports rollout and adoption of new medical/surgical services.
• Ensures MODs and AODs are trained on lens option benefits.
• Ensures effective use of tools and systems to optimize the patient experience.
• Tracks results, analyzes trends & impact of action plans in opportunity offices.
• Uses co-planning to ensure ODs & SMMs build collaborative plans to improve care, experience & business results.
• Recruits and maintains a pool of candidates for open locations.
• Orients new/existing ODs taking new locations; monitors internals through succession planning.
• Maximizes doctor coverage to drive business, ensuring right ODs are scheduled at the right times.
• Implements OD-based analysis & action plans to improve NPS; coaches behaviors that support improvement.
• Identifies & leads problem-solving and action-oriented communication on significant optometric issues.
• Supports development of new OD and technician training programs/tools.
• Implements policies & guidelines as set by LC.
• Supports testing and evaluation of new eye care products, technology & procedures.
• Coordinates ophthalmic vendor contacts with employed & sublease ODs.
• Encourages participation in EyeMed group programs & ensures provider standard compliance.
• Monitors Medicare/insurance coding & billing guidelines to optimize compliant revenue.
• Maintains clinical competency in diagnosis, treatment of ocular pathology & co-management as allowed by state law.

BASIC QUALIFICATIONS

• Doctor of Optometry
• 10+ years of experience
• Proven track record of results
• OD mentoring experience
• Demonstrated leadership/management skills
• Knowledge of current Optometric technology & practices
• Strong problem solving & critical thinking skills
• Organization & time management skills
• Knowledge of sound business management practices

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.