RAS Service & Application Engineer

Location: Open
Job Title: RAS Service & Application Engineer

About Rittal
Rittal is a leading global provider of solutions for industrial enclosures, power distribution, climate control, and IT infrastructure, as well as software and services. The company is a member of the Friedhelm Loh Group, a successful international player with 18 production plants, 80 subsidiaries, and 12,000 employees.

Rittal LLC has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s leading industrial and IT enclosures, racks, and accessories, including high-efficiency, high-density power management, and climate control systems for industrial, data center, outdoor, and hybrid applications.

Job Summary

As a Rittal Automation System (RAS) Service & Application Engineer , you will be responsible for providing technical support, system integration, and application development for Rittal's automation systems. You will engage with clients to understand their automation needs and ensure the successful implementation and operation of Rittal products such as WT, MT, MTS, EHRT, and Perforex.

Primary Activities/Duties

• Provide daily support to Rittal customers and Outside Sales Engineers regarding RAS machines and supplemental products.
• Deliver on-site and remote troubleshooting and support for Rittal automation systems.
• Be available “on call” as needed to support customer needs.
• Assist with integration of Rittal automation products into existing systems, ensuring compatibility and optimal performance.
• Perform installations and configurations of automation systems at customer sites.
• Diagnose system faults, perform repairs, and execute corrective actions promptly.
• Support implementation, installation, and repair of RAS machines.
• Conduct training sessions for clients and end-users on Rittal automation systems.
• Assist with setup and demonstration of RAS machines at trade shows and customer events.
• Maintain ongoing communication with Rittal Headquarters, Eckelmann, Siemens, and Kiesling in Germany regarding product quality and technical issues.
• Travel extensively to customer locations across North America (including Canada and Mexico) and Germany – up to 80%.
• Perform other duties as assigned.

Requirements

• B.S. degree in Electrical or Electronic Engineering or equivalent training required.
• Technical certification in PLC or CNC controls or computers is a plus.
• Minimum 5 years of experience in Controls Engineering or CNC machines with plant floor experience.
• Knowledge of pneumatics, vacuum systems, AC/DC electricity, transformers, and three-phase power up to 460 volts.
• Working knowledge of CAD/AutoCAD for importing customer documentation into RAS software.
• Experience with automation systems, PLCs, and control technology.
• Familiarity with automation software such as Siemens TIA Portal and Rockwell Studio 5000.
• In-depth knowledge of PLCs, HMIs, and DCS systems.
• Ability to read and interpret technical drawings and communicate concepts visually.
• Basic understanding of drilling, tapping, and milling of metal parts and use of measurement instruments.
• Conversational and technical knowledge of German is a plus.
• Proficiency in Microsoft Word and Excel.
• Strong interpersonal skills to work effectively with technical and non-technical personnel.
• Ability to work independently and as part of a multi-functional team.
• Excellent verbal and written communication skills.
• Strong problem-solving, decision-making, and time management abilities.
• Must be available to work daily/weekly overtime as needed.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.

This option is reserved for individuals who require accommodation due to a disability.

Rittal LLC and Eplan are proud to be an affirmative action/equal opportunity employer. EEO, including Disability/Vets.