Senior Continuous Improvement Consultant

Job Requisition ID: 48660

Opening Date: 08/28/2025
Closing Date: 09/11/2025
​Agency: Department of Human Services
Class Title: PUBLIC SERVICE ADMINISTRATOR - 37015
Skill Option: General Administration/Business Marketing/Labor/Personnel
Bilingual Option: None
Salary: Anticipated Salary: $8,281 - $10,000 per month ($99,372 - $120,000 per year)
Job Type: Salaried
Category: Full Time
County: Sangamon
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Managerial Exclusion from RC063 Collective Bargaining Coverage

************* A RESUME IS REQUIRED FOR THIS JOB POSTING *************

Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.

When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

Posting Identification Number 48660

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Department of Human Services (DHS) is seeking to hire a Senior Continuous Improvement Consultant to lead strategic initiatives that enhance agency-wide continuous and process improvement. This role collaborates with division leaders to identify and develop improvement opportunities aligned with DHS strategic objectives. This consultant will empower staff to implement effective improvements with their areas, providing training, coaching, mentoring, project facilitation, and specialized consulting to foster a continuous improvement culture. This position acts as a key spokesperson on DHS’s continuous improvement culture and process improvement projects; designs and delivers comprehensive training programs to facilitate impactful process improvement projects; develops actionable recommendations for DHS management to support the achievement of mission strategic goals and objectives; and demonstrates flexibility and autonomy in daily activities to drive operational efficiency. The ideal candidate is a highly motived self-starter, eager to collaborate with the DHS workforce to enhance customer value and streamline processes for improved effectiveness and efficiency.

Essential Functions

• Serves as the Senior Continuous Improvement Consultant for the Department of Human Services (DHS) to support both the Office of the Secretary and Divisions on an on-demand basis in the completion of specialized projects, assignments, and employee training on the principles of continuous improvement.
• Leads the execution of agency continuous improvement projects that support the operations of DHS.
• Maintains positive open and cooperative working relationships with intra and inter agency management staff to implement agency improvements.
• Carries out strategic initiatives that support the fundamentals of continuous improvement and process improvement throughout the agency.
• Perform other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of four (4) years of college, preferably with courses in business or public administration.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative continuous improvement experience in a public or business organization.

Preferred Qualifications

• Certification in one or more operational excellence, continuous improvement, and/or process improvement models.
• Two (2) years of professional experience using the principles of continuous improvement to enhance business processes via specialized projects, assignments, and employee training for a public or private organization.
• Two (2) years of professional experience leading the execution of agency/business-wide continuous improvement projects that support the operations of a public or private organization.
• Three (3) years of professional experience developing and implementing improvement initiatives, using change management models, collaboratively across all levels of staff and stakeholders, including senior leadership, for a public or private organization.
• Two (2) years of professional experience carrying out strategic initiatives that support the fundamentals of continuous and process improvement for a public or private organization.
• Three (3) years of professional experience developing and delivering professional presentations for large audiences.

Conditions of Employment

• Requires ability to travel in the performance of duties, with overnight stays as appropriate.

*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours: Mon - Fri, 8:30am - 5:00pm; 1-hour unpaid lunch

Work Location: 100 South Grand Ave E, Springfield, Illinois, 62762

Assistant Secretary

Continuous Improvement

Administration

Agency Contact: [email protected]

Posting Group: Leadership & Management; Social Services

About the Agency

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois Employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick Days annually (Sick days carry over from year to year)
• 10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
• Personal, Sick, & Vacation rates modified for 12-hour & part-time work schedules (as applicable)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)

For more information about our benefits please follow this link:

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

State employees should include temporary assignment in the application profile. Temporary assignment verification forms can be uploaded to the Additional Documents section.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• [email protected]
• [email protected]