Director of Housekeeping $115k - $135k USD annually
- Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
- Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
- Interact with outside contacts: Guests - to ensure their total satisfaction. Vendors/Contractors - to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
- Regulatory agencies - regarding safety and compliance matters
- Other contacts as needed (Professional organizations, community groups, local media)
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
- Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage.
- Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s).
- Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
- May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
- Conduct pre-shift meeting and review all information pertinent to the day's activities.
- Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
- Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
- Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action.
- May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
- May serve as "manager on duty" as required.
- May assist with other duties as assigned.
This is the top job in the housekeeping department. Typically manages a large number of housekeeping and laundry employees in a full-service, luxury, resort, or major flagship hotel which may include multiple sites and facilities, a number of major outlets, high volume of catering and convention facilities, and a large number of VIP and key guests. High School Diploma or equivalent plus four years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience. Some college preferred. Must speak fluent English. Other languages preferred. Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training. Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. Problem solving, reasoning, motivating, organizational and training abilities are used often. May be required to work nights, weekends, and/or holidays. What we offer
We'll reward all your hard work with a great salary and benefits - including a uniform, great room discount and superb training. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered. The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
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