IT Program Assistant

Job Description

Job Description

Company DescriptionRavinia® is both North America’s longest-running not-for-profit music festival and its most artistically diverse. Over 100 different events by a mix of classical, rock, pop, jazz, R&B, indie, and country performers make up a typical summer season on our two open-air and two indoor stages. Each year the Chicago Symphony Orchestra is featured in six weeks of concerts, many with Chief Conductor Marin Alsop. During the same summer months, Ravinia’s Steans Institute provides young professional classical and jazz musicians with career-advancing training and concert settings.Offstage and year-round, Ravinia’s Reach Teach Play education programs engage 50,000 children and adults—in schools with little to no music curriculum, in our Chicagoland communities, and at our 36-acre park—in our mission to make music equitably accessible to all.

Job Description

Position Summary

Ravinia Information Technology is seeking a part-time IT Program Assistant for the 2026 fiscal year. The person in this role will provide technical support to staff and handle a variety of tasks, including installing software on desktop operating systems, setting up computer and network equipment, running reports, and organizing hardware inventory. The individual in this position will also support the team with a variety of technology projects.

Reporting to the Senior System Administrator, you are self-motivated and eager to learn system administration according to best practices. The ideal candidate will have some work experience supporting Windows, MacOS and iOS operating systems, along with troubleshooting end-user issues related to Google Workspace, wireless networks, video calls, printers, and copiers. Some experience with help desk ticketing systems and Windows Active Directory is a plus.

Duties and Responsibilities

• Serve as a member of the Ravinia IT support staff
• Provide first responses to employees relative to software and hardware issues
• Optimize desktop computers as instructed by system administrators
• Assist in the deployment of new computer equipment
• Organize and document spare computer hardware inventory
• Document technical issues
• Run or compile reports
• Pick up IT mail and small packages
• Handle audio/visual and printer support for Ravinia staff
• Assist IT team on small projects and tasks as needed

Qualifications

Knowledge and Skills

• Able to manage tasks efficiently while adhering to organizational procedures and standards

• Customer service skills

• Research and problem-solving

• Lift, arrange, and connect computers, monitors, and peripherals

• Ability to collaborate and work on a small team

• Perform tasks independently across a physical campus environment

• Comfortable supporting remote users

Education & Experience

• High school diploma or equivalent

• Experience with Windows and/or Apple computer hardware and software

• Experience using web-based applications

• Prior work experience

Work Environment

Schedule: As the IT Program Assistant, you will work a part-time schedule of between 4 to 6 hours per day, Monday through Friday, for up to 29 hours per week during regular business hours.

Office Location: This position is on-premises at Ravinia Offices, 418 Sheridan Road, Highland Park, IL.

Benefits

Eligible for the Illinois Paid Leave plan.

Ravinia is an Equal Opportunity Employer

As an equal opportunity employer, Ravinia strongly believes that diversity of backgrounds, experiences, and perspectives is essential to our success. We strive to create and sustain an equitable and inclusive environment for all our employees. Ravinia does not discriminate on the basis of any protected status under federal, state, or local law. We encourage individuals of all identities and abilities to apply.