Service Advisor
Wild Fire Harley-Davidson Villa Park, IL About Us Wild Fire Harley-Davidson/KTM is part of the Windy City Motorcycle Company (WCMC), a veteran-owned and operated company made up of riders for riders. As the industry's largest motorcycle retailer, WCMC is defining the standard and future of the motorcycle retail experience. Our teams are driven by a foundation of passion for fulfilling two-wheeled or three-wheeled dreams, making every day at work a new adventure. Are you ready to roll on the throttle and join us? Hourly Range: $15-$18/hour + Commission Position Overview As a Service Advisor, you are the main point of contact for customers looking to get their bikes serviced at our dealership. You are the liaison between our customers and service technicians. Duties Include:
- Ensure customer service by working with customers to determine their motorcycle issues/problems and develop ongoing relationships
- Inspect bikes to identify and verify service needs
- Work closely with service technicians and explain pricing details of repairs to customers
- Sell additional services by pointing out service specials or additional work needed
- Assign service jobs to technicians based on skill level and current resource utilization
- Keep customers in the loop on their repairs and communicate when it is ready for pickup
- Annual income increases
- Flexibility
- Opportunity for growth within the company
- Generous employee discounts
- Paid training and time off
- Business casual dress code
- Health, dental, vision, and life insurance and savings accounts
- 401k plan with a company match
- A fun environment!
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