District Manager - Jiffy lube
The Jiffy Lube International District Manager is responsible for assisting Jiffy Lube franchisees in developing a profitable and growing business. The District Manager will serve as a business consultant, helping franchisees deliver on their objectives of customer growth, product volume increase, business development and revenue. The successful candidate will be a self-starter who is able to autonomously manage their individual book of business. This position covers geographies within the U.S. (Chicagoland and other Midwest locations). The preferred home office location is in the Chicagoland area; however, candidates residing within the primary geographical district(s) of support would also be considered viable candidates. What you'll be doing
- Serve as the primary owner of the relationship between the franchisees and Jiffy Lube
- Deliver results through business consultation with external account customers. Represents consumers at various Jiffy Lube service center locations with over $50 million in net sales
- Influence and manage Key Accounts, including multi-layered organizations, to deliver operational, commercial and customer excellence. Work with business owners varying in size of 1 to potentially 200+ stores
- Employ commercial knowledge and economic acumen. Focus on year-over-year commercial ROI, risk management, and growth / delivery planning
- Manage stakeholders from cross-functional teams to deliver results, including Jiffy Lube, Pennzoil (Shell Oil Products, US), Finance, Credit, Marketing, Sales Support, Supply Chain and Business Assurance
- Assist franchisees in increasing customer counts and revenue that contribute to long-term, sustainable business growth
- Sell-in new Jiffy Lube offerings including technology, customer experience and operational plans designed to create long-term success
- Visit and coach Jiffy Lube store managers and employees to deliver Operational Excellence and Customer Experience
- Develop a joint business/account plan that sets strategic goals and takes into account the unique circumstances of each franchisee
- Analyze data and generate insights that will influence performance improvement with franchisees
- Anticipate plan gaps and opportunities by generating leading estimates and taking action to meet targets
- Meet face-to-face and virtually with franchisees to conduct frequent business reviews
- Communicate and ensure consistency in marketing programs and promotions at the store level
- Grow and retain fleet key accounts and business relationships by actively planning and calling on customers. Plan, train, and assist Franchisees with customer calls and visits
- Protect the Jiffy Lube brand by enforcing the Franchise Agreement and Policy and Procedure Manual (P&P)
- Understand and enforce Jiffy Lube contract requirements for operations, products, marketing and customer experience. Address areas of non-compliance when needed
- Use Power BI, Salesforce, and other customer relationship management tools to communicate, track and close sales calls and opportunities
- Generate customer planning tools to prepare for effective franchisee engagements.
- Effectively follow-up on meetings to delegate actions and ensure commitment/accountability
- Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
- Bachelor's degree required
- Minimum five (5) years' experience in a commercial role
- Effectively work in a home office / virtual setting
- Ability to travel away from home up to 50% of the time, with some overnight stays
- Attend required Jiffy Lube corporate meetings and conventions
- Progress as a person as we work on the energy transition together
- Continuously grow the transferable skills you need to get ahead
- Work at the forefront of technology, trends, and practices
- Collaborate with experienced colleagues with unique expertise
- Achieve your balance in a values-led culture that encourages you to be the best version of yourself
- Benefit from flexible working hours, and the possibility of remote/mobile working
- Perform at your best with a competitive starting salary and annual performance related salary increase - our pay and benefits packages are among the best in the world.
- Take advantage of paid parental leave, including for non-birthing parents
- Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply
- Grow as you progress through diverse career opportunities in national and international teams
- Gain access to a wide range of training and development programs
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