Senior Manager - Ancillary Products

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Description

Job overview and responsibilities

The Ancillary Products team, a part of United's Revenue management team, manages a multi-billion-dollar portfolio of travel add-ons including Economy Plus, upgrades, seat assignments, checked bags, Wi-Fi, travel insurance, and more.

The Ancillary Products Senior Manager directs a team of managers and analysts dedicated to improving revenue performance and customer satisfaction for United's ancillary portfolio through product strategy, offer optimization and analytical insight. They will directly influence strategy and investment for high-margin ancillary products, improve customers' travel experience, and impact United's bottom line.

• Leadership:

• Create an inspiring team environment with an open communication culture

• Delegate tasks, set deadlines and provide coaching for your direct reports

• Foster teamwork, think strategically and deliver results

• Take the initiative upon identifying areas of opportunity

• Work collaboratively across functions and create an inclusive environment with people at all levels of the organization

• Elevate direct reports through mentoring and support in all phases including training/familiarization, analyses, and product development

• Analysis:

• Manage and improve forecast models and reporting for ancillary product revenue each period, and support the monthly financial close and forecast process in partnership with the finance organization

• Design and direct ongoing analyses of product performance and new initiative impact with a view toward strategic prioritization

• Support and execute timely ad-hoc analyses

• Business Acumen:

• Function as a portfolio owner across all ancillary products. Develop and maintain subject matter expertise in all product aspects including financial performance, product policy and procedures, NPS, and optimization initiatives

• Oversee product optimization efforts such as pricing tests, competitive analysis, new product research, and digital footprint expansion

• Collaborate on cross-functional initiatives across the enterprise in support of ancillary products and interests

• Project Management & Communications:

• Design and lead cross-functional initiatives, collaborating effectively with multiple stakeholders and providing timely and succinct updates to executive sponsors

• Develop, direct development of, and present executive-grade materials to stakeholders of all levels

• Manage relationships with third party vendors and service providers

Qualifications

What's needed to succeed (Minimum Qualifications):

• Bachelor's degree

• 7+ years of relevant experience

• Proven team leadership attributes: ability to listen, motivate, resolve conflicts, manage through ambiguity, and demonstrate flexibility

• Analytical mindset, quantitative orientation required with strong knowledge of at least one database querying language (SQL, Python, etc.)

• Strong passion to solve business problems with data

• Self-motivated - If you don't know the answer, you'll reach out and find somebody who does

• Poised and confident presenting insights to stakeholders of all levels

• Experienced in analyzing complex, high volume data from various sources to identify patterns and relationships

• Technical experience or aptitude to learn data visualization (Tableau, Spotfire) and website analytics platforms (Google Analytics, Quantum Metric)

• Project management skills and experience preferred

• Familiarity with airlines and ancillary products

• Must be legally authorized to work in the United States for any employer without sponsorship

• Successful completion of interview required to meet job qualification

• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• 5 - 7 years in an analytical role

• At least one year in a lead or managerial role preferred

• Experience in Airline Merchandising, Revenue Management, Management Consulting, or similar commercially-focused roles a plus

The base pay range for this role is $127,870.00 to $166,492.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [email protected]