Medical Records Representative

Job Description

Job Description

We are looking for a detail-oriented and customer-focused Bilingual Medical Records Specialist to join our healthcare support team. This role is ideal for someone who thrives in an organized, fast-paced office environment and enjoys helping patients and healthcare partners through accurate and timely medical records processing.

If you are tech-savvy, dependable, and comfortable handling sensitive information with professionalism, we'd love to hear from you.

What You'll Do

As a Medical Records Specialist, you will support the release and processing of medical records requests while ensuring accuracy, compliance, and excellent customer service.

Key Responsibilities

• Process medical records requests received via phone, email, and fax
• Manage a high volume of requests, averaging approximately 250 per week
• Review and track requests using Excel spreadsheets and EMR systems
• Match medical records with corresponding billing information
• Fax and securely send records to authorized recipients
• Upload attachments and maintain organized documentation
• Verify records, notes, and procedures within the EMR system
• Answer incoming phone calls related to medical records requests and releases
• Transfer calls to the appropriate department when necessary
• Maintain confidentiality and accuracy when handling patient information

What Success Looks Like

Successful candidates will demonstrate:

• Strong attention to detail and accuracy
• Ability to manage multiple requests and deadlines efficiently
• Professional communication with patients and healthcare contacts
• Excellent organizational and follow-up skills
• Comfort navigating multiple systems and digital workflows

Required Qualifications

• Bilingual in Spanish and English
• Previous medical office experience
• Strong customer service and phone communication skills
• Proficiency with computers and data entry
• Experience working in Excel spreadsheets
  • Advanced formulas are not required
  • Must be comfortable uploading, tracking, and managing information digitally
• Ability to work within EMR systems and handle confidential information professionally

Preferred Qualifications

• Experience processing medical records requests or release of information (ROI)

Schedule

• Monday-Friday
• 8:30 AM - 5:00 PM

Why Join Us?

• Stable weekday schedule
• Collaborative and supportive team environment
• Opportunity to grow within healthcare administration
• Meaningful work supporting patient care and healthcare operations
• Fast-paced role with a variety of daily responsibilities

* We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO), and the California Fair Chance Act (CFCA).

* As a job position within our Revenue Cycle division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: accessing financial and confidential information, handling financial and other payment data, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.

Our commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?

Company Description

Here at Medix, we are dedicated to providing workforce solutions to clients throughout multiple industries. We have been named among the Best and Brightest Companies to Work For in the Nation for two consecutive years. Medix has also been ranked as one of the fastest growing companies by Inc. Magazine.\r\n\r\nOur commitment to our core purpose of positively impacting 20,000 lives affects not only the way we interact with our clients and talent, but also with our co-workers! The goal is lofty, but it is made attainable through the hard work and dedication of our teams and their willingness to lock arms together. Are you ready to lock arms with us?