Sales Operations Analyst (Chicago)

ePac Flexible Packaging is a global flexible packaging company with locations across the United States, Canada, Europe, Australia, and Indonesia. Built on break-through digital technologies, ePac is at the crossroads of advanced technology and manufacturing. As a start-up in 2016, ePac began with a focus on helping small and medium sized brands compete with great packaging, and today serves thousands of brands of all sizes. In all corners of the world ePac operates, the company strives to serve the communities in which we reside and contribute to the creation of a more sustainable, circular economy.

SUMMARY OF POSITION

The Sales Operations Analyst is responsible for the health and performance of our sales engine. You will own our CRM, performance reporting, and bridge the gap between the Sales team and other groups. This position is ideal for an ambitious, detail-oriented professional who seeks to join a growing company. This position will also provide the opportunity for independent initiative and judgment to improve systems, reporting & analytics, and reduce manual processes.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Sales Strategy & Analytics:

• Track and analyze key performance indicators (KPIs) for sales reps, including pipeline velocity, win/loss and lead conversion ratios and forecast health

Customer & Order Analytics:

• Build custom reports for customer and order trend analysis to reduce churn and create a weekly, monthly, and quarterly cadence to distribute to sales team and executive team

CRM Ownership:

• Serve as the primary champion and Subject Matter Expert for our CRM (SalesForce). Maintain data integrity, build custom reports, and automate workflows to reduce administrative friction for reps

Territory and Quota Planning:

• Assist Sales Leadership team in the planning of territories and quota assignments

Sales Enablement & Onboarding:

• Develop and refine training materials and best practice documentation to onboard new reps and improve the efficiency of the existing team

Project Management:

• Lead and implement strategic sales initiatives from planning to implementation and execution

JOB KNOWLEDGE, SKILLS & ABILITIES

• Working knowledge of sales processes in a high growth environment
• Ability to handle ambiguity and turn large datasets into actionable insights
• Excellent project management skills
• Ability to communicate in a clear, concise, understandable manner
• Proven ability to maintain a high level of quality
• Good time management skills and able to shift priorities and take tasks to the finish line
• Ability to adjust in a fast-paced environment
• Must be a team player and able to multitask
• Highly organized and detail oriented
• Self-motivated, energetic, enthusiastic, and innovative

EXPERIENCE AND EDUCATION

• Education: Bachelor’s degree in Business Administration or Engineering related fields
• 1-3 years experience in sales, consulting, engineering, or finance related fields
• Experience with large datasets
• CRM experience required and SalesForce experience strongly preferred
• Experience with SQL, Tableau or PowerBI preferred
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Experience in developing training material and conducting training sessions

WORK ENVIRONMENT

• Hybrid office setting with remote work at least 2 days per week and occasional travel to facilities and meetings
• All Employees will have the ability to learn, train and develop well rounded skills to support all facets of managing and growing our ePac business model