Specialist, Field Operations (Harrisburg, PA)

Job Description:

Company Description:

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily.?We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald's remains one of the world's leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of?outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

The Operations Consultant role is for you if you're interested in working collaboratively with multimillion-dollar business owners to assess their restaurants and offer them solutions to run their businesses. Our cohort training program is designed to provide a smooth transition into McDonald's so don't worry - if you are willing to learn and work hard, we will provide the know-how. You will receive coaching from industry leaders who want you to succeed and take pride in developing future leaders at McDonald's.

Why You'll Want This Job

The initial program includes interactive sessions with the US Operations team, Restaurant Training, and building your restaurant performance expertise to conduct consultative visits of our restaurants.

Operations Consultants travel for consultations with restaurant owners to evaluate restaurant operations and consult to help each multimillion-dollar restaurant operate at peak efficiency levels to deliver top-notch results. You will develop holistic restaurants operations skills during rotations and training that you can apply to your role. As you acquire those skill, our Field Leads will look for you to provide guidance in your area of expertise to Operators in the field who request it. You will have the opportunity to partner with operations management and leadership prior to their consultations with the franchise restaurants.

In addition, the capabilities you will acquire set you up for a variety of career paths depending on your interests and strengths, so know that beginning your career at McDonald's is choosing to give yourself options.

Locations Available for the July 2026 Cohort:

Manchester, NH

Duties

Launch your career as you:

· Conduct objective evaluations to analyze restaurant performance across customer experience and operations

· Protect the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions

· Partner with and support franchisees and restaurants

· Recognize patterns and develop expertise around common restaurant performance issues

· Travel to restaurants to perform site visits

· Develop expertise in Restaurant Department Management systems

· Evaluate root causes impacting franchise restaurant operations

· Are Open to additional relocation

Other Notes:

· Travel for this role typically requires driving to locations up to 5 hours away, and may require hotel stays

· May require occasional overnights

Qualifications

Why We'll Hire You

You're a strong candidate if you:

· Are a Senior working towards a Bachelor's degree or have recently graduated

· Are willing to travel and relocate

· Can act as an accurate, consistent evaluator who relies on measurable facts and observations.

· Focus on strong attention to detail and ability to keep reports and evaluations organized

· Effectively manage time to keep up with a demanding evaluation and travel schedule

· Can develop trust-based and ethical relationships with key partners

· Understand drivers of financial performance

· Communicate well and can adapt based on the audience

· Are committed to a culture of inclusiveness

Compensation

Bonus Eligible: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $75k - $75k per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.?

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Requsition ID: 3004