Financial Wellness Manager

Job Description

Job Description

As part of the retail team, the Financial Wellness Manager helps Empeople Credit Union gain loyal memberships by creating financial empowerment experiences that are legendary. The Financial Wellness Manager is expected to delight members at every opportunity with low friction experiences that are fast, easy, fun, and exceed expectations. They solve member problems by taking ownership, being responsive, and finding solutions that work. They partner with internal teammates to elicit advice and make referrals that create financial stability. They empower members by delivering our financial empowerment support initiatives.

Financial Wellness Managers onboard new members and empower specific segments of membership by providing subject matter expertise relevant to their most common financial challenges.

All Financial Wellness Managers are responsible for growing the share and loan balances and active ratio of their assigned member portfolio.

ESSENTIAL FUNCTIONS include, but not limited to, the following:

• Support Empeople’s Core Values:
• Exemplify the Empeople Core Values - We Care, We Serve, We Teach, We Learn - and Service Commitment in everyday activities.
• Grow Empeople’s Business:
• Develop and grow a portfolio of loyal, active, and engaged members by providing financial empowerment support and referring opportunities to internal business partners.
• Utilize problem-centric discovery techniques to influence members to act in their own best interest.
• Provide new member onboarding and existing member reboarding experiences that maximize member value.
• Grow loan and deposit market share by running successful call campaigns and fulfilling inbound requests.
• Achieve sales success targets including active checking, services per household, product penetration, and cross-sales.
• Network effectively with internal and external business partners to enhance the knowledge and reputation of Empeople Credit Union.
• Expand your sphere of influence by leveraging social media and developing a word-of-mouth referral network.
• Conduct effective presentations to small and large groups of key contacts, members, and prospects both in person and virtually, as needed.
• Develop Empeople’s Members (Provide Ongoing Financial Guidance):
• Study and understand the common financial problems, root causes, and solutions for a target segment of members.
• Establish relationships with members and co-develop financial game plans to address problems and objectives.
• Provide appropriate guidance, services, and products to keep members on track, serving as accountability partner, to meet their goals and objectives.
• Use discretion to create tailor-made financial plans and meet members at times and locations that best fit their needs and schedules.
• Office Management – Onsite
• Create member experiences that are legendary with low effort resolutions, owning and solving problems, and providing financial empowerment support.
• Develop and nurture key contact relationships, where applicable.
• Fulfill the needs of Empeople branch and/or office environment full/part-time, as applicable, including asset management, record retention, cash management, inventory, daily reconciliations, and office security.
• Coordinate and carry out deposit, lending, and member services functions in accordance with policies, principles, and procedures.
• Maintain a professional workspace and appearance to be prepared for face-to-face encounters with members, co-workers, and key contacts during regular business hours.

SUPERVISORY RESPONSIBILITIES:

None.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge Of:

• Empeople products and services including remote banking tools.
• Consumer financial health needs.

Ability To:

• Manage a varying range of duties and responsibilities.
• Engage in roleplay scenarios and accept and implement coaching/feedback.
• Apply mathematical concepts such as logic, decimals, computation, logic, statistics, and analysis.
• Use reasoning ability to define problems, collect data, establish facts, and draw valid conclusions.
• Network and make presentations in and to both small and large groups.
• Explain the Empeople value proposition.
• Recognize and recommend to leadership opportunities to improve employee and member experiences.
• Operate software for sales and service delivery including CRM systems.

• Comply with all applicable laws, regulations, policies, and procedures, including but not limited to: Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act, and the Customer Identification Act (CIP).

Competencies:

Applicants must possess a growth mindset and present themselves with a professional demeanor in appearance, speech, and writing. Qualified applicants will demonstrate the following qualities:

• Ethical : Adhere to ethical values.
• Selling: Selling products, services, or ideas to clients, customers, or stakeholders.
• Effective Communication: Communicating ideas and concepts to groups and individuals.
• Interpersonal Acumen: Understanding others’ motivations, emotions, and behaviors.
• Learning and Self-Development: Developing one’s knowledge, skills, and capabilities.
• Drive and Ambition: Proactively setting and striving for challenging work and career goals.
• Adapting: Adapting to changes and being flexible when changes occur.

EDUCATION, EXPERIENCE, & TRAINING GUIDELINES:

Any equivalent combination of education and experience that provides the applicant with the knowledge, skills, and abilities, required to perform the job is acceptable. A typical way to obtain the knowledge and abilities would be:

Education/Experience:

• Bachelor’s degree (B.A.) from four-year college or university preferred.
• Alternatively, three years of verifiable success in a sales, financial management, or relationship building role.
• Proficiency with Office 365 software

• Meet Safe Act Requirements for NMLS

License or Certification:

• Bondable
• Acceptable Credit History

Compensation & Benefits:

• Salary Range: $48,000-$64,500
• Health, Dental & Vision Benefits
• Bonus opportunity
• Monthly incentive
• 401(k) with match and profit sharing
• Flexible Time Off

Empeople Credit Union is an EEO/Affirmative Action Employer.

EMPLOYMENT AT WILL
Empeople Credit Union employment is at will. Employees may resign from Empeople Credit Union as they
choose. Similarly, Empeople Credit Union may terminate an employee at any time, with or without notice or
cause. Nothing in this Handbook or any other manual or policy adopted by Empeople Credit Union in any way
alters the at-will nature of employment at Empeople Credit Union.
False statements or material omissions in the Application for Employment will be grounds for immediate
termination