Dispatch & Operations Coordinator (Hybrid)

Job Description

Job Description

Key Responsibilities

1. Route Planning & Optimization

• Develop and assign efficient delivery routes, adapting to real-time traffic, volume shifts, and unforeseen challenges.

• Continuously optimize routes to improve on-time deliveries and control operational costs.

2. Driver Monitoring & Coaching

• Track driver progress and location using dispatch software; provide prompt feedback on performance, safety, and customer-service standards.

• Facilitate driver communication, address issues, and escalate concerns to management when necessary.

3. Physical Package Handling & On-Route Assistance

• Load and unload packages weighing up to 150 pounds in and out of vehicles.

• Step in to assist drivers on routes as needed, which may involve stepping in and out of vehicles frequently.

• Ensure proper lifting techniques and safety protocols to minimize risk of injury.

4. Safety & Compliance

• Conduct spot checks to ensure vehicles meet safety requirements (tire tread, oil levels, seatbelt usage).

• Verify pre-trip inspections and compliance with DOT regulations; address any safety alerts or violations immediately.

5. Customer Service & Issue Resolution

• Handle customer updates regarding deliveries, proactively manage potential delays, and communicate service changes or issues.

• Collaborate with FedEx and other partners on pending items, escalations, and special requests.

6. Operational Coordination

• Coordinate with mechanics to schedule vehicle repairs; maintain vehicle maintenance logs and supply inventory.

• Oversee equipment (scanners, batteries) to ensure everything is charged and accounted for.

7. Daily Reporting & Metrics

• Provide end-of-day recaps detailing service metrics, driver performance, and any route adjustments.

• Offer insights to management on areas for operational improvement and cost savings.

8. Hybrid Role Management

• Work on-site for essential tasks (route dispatch, physical loading/unloading, vehicle checks, team meetings).

• Manage scheduling, reporting, and some driver coaching calls remotely, using collaboration tools for consistent communication.

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