Assistant Community Manager

Job Description

Job Description

Description:

Westward360 is looking to add an Assistant Community Manager to join our growing team in the Naperville area. If you want an opportunity to grow with a company on the rise, look no further! We pride ourselves in providing the ultimate experience for our clients.

Westward360 is a leader in the Property Management industry, with locations across the map. We service condo, townhome, and homeowner associations, and provide rental management services to multi-family, single-unit, and co-op properties.

What we offer:

• Compensation range of $21-$22/HR
• Monthly cell phone stipend
• On-site schedule - 40 hours per week on-site at a community clubhouse office
• Company issued work computer
• Medical/Dental/Vision insurance
• Front loaded PTO
• 401k - Company match up to 4%
• Long and short term disability at no cost to employee

What you’ll do:

• Be the first point of contact for any callers, clients or visitors.
• Answer phones, respond to owner emails and phone calls within 24-48 hours, forwarding calls to the appropriate party if unable to assist. Some calls may be onsite specific, and some may be broader calls to the company overall.
• Assist community manager and the community board of directors with the day-to-day community management operations.
• Handle the rentals for the clubhouse as well as programming/distributing fobs for the clubhouse.
• Communicate with vendors, suppliers, legal teams, etc.
• Be the liaison between the community owners, board of directors and community manager.
• Update owner, tenant, and/or property manager contact information in systems (email addresses, cell phone numbers, etc.).
• Assist with processing ARC applications and review to ensure all necessary documents are submitted.
• Maintain logs (copies, postage, etc.).
• Attend occasional staff meetings in the main office in Naperville.

What you’ll need:

• Experience in the Community Management field is preferred.
• Experience with Google Workspace (Gmail, Sheets, Docs, Drive, etc.).
• Experience with Vantaca software (preferred, not required).
• Advanced communication skills both written and verbal.
• Ability to plan ahead and consistently multitask.

About Westward360:

Westward360 is dedicated to providing exceptional community management, rental management and brokerage services. Serving multiple markets throughout the United States, we have the systems, strategies, and expertise to meet the specialized needs of even the most demanding client. With more than 50,000 homes under management, we’re your all-in-one real estate solution.

*Disability Notice: Disclosure is divulging or giving out personal information about a disability. It is important for the employee to provide information about the nature of the disability, the limitations involved, and how the disability affects the ability to learn and /or perform the job effectively. The employer has a right to know if a disability is involved when an employee asks for accommodations. Deciding if, when, and how to share disability-related information with a prospective or current employer can be overwhelming but we ask to please request a required accommodation prior to your first date of work. *Please note, a doctor's note may be requested by Human Resources, depending on the accommodation being requested, on a case-by-case basis.